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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx (h) / ( xxx-xxx-xxxx (c)
career objective
proficient retail operations manager eager to apply dynamic administrative, team building and client relation skills toward supporting the employer in optimizing operational and financial performance
profile
ø offer twelve years of progressive administrative and managerial experience in fast-paced, high-volume retail businesses
ø accurately balance and maintain general ledger accounts and compile and produce detailed financial statements instrumental to assessing company performance
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø develop and implement effective merchandising strategies; actively predict and purchase top-selling products; oversee incoming inventory/shipments for quality assurance
ø possess solid analytical and problem-solving skills as well as excellent written and verbal communication skills
ø bilingual in english and urdu
~ technical proficiencies ~
microsoft excel, word, access ~ turbo tax ~ quickbooks ~ mas 90 ~ payroll programs
professional experience
metropolis, culver city, ca 6/98 c present
administrative associate
successfully manage all aspects of back office operations for this family-owned and operated retail clothing business
accurately prepare billing, accounts payable, and payroll; maintain and reconcile general ledger
serve as buyer for juniors and contemporary departments; responsible for merchandising functions; ensured continual stock and merchandise flow
provide excellent customer service; efficiently respond to account inquiries
broadway, topanga mall, ca 2/96 c 6/98
floor manager / sales
actively oversaw and contributed to high volume sales at this leading clothing store
responsible for maintaining merchandise and displays on sales floor
proactively assisted customers and provided purchasing suggestions
education
devry university, southern california 2002 c 2004
bachelor of science in accounting
california state university, northridge, ca 1996 c 1999
studies in fashion merchandising
pierce college, woodland hills, ca 1989 c 1995
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