Restaurant/Hospitality Manager

 

 

Offer numerous years of progressive managerial experience in the restaurant/food service industry, with areas of expertise including:

Ø  Driving all facets of multi-million dollar business operations including business development/sales, financial, administrative, human resources, customer service, purchasing, inventory control, quality assurance, and health/sanitation/safety standards compliance

Ö         Consistently achieved year-over-year sales and net operating income growth; 2005-2010

Ö         Recognized as General Manager of the Year; 2007

Ö         Grew staff to approximately 130 management and associate team members in response to ongoing business growth while concurrently reducing turnover from 120% to 65%; 2005-2010

Ö         Directed all operations of $4.5M restaurant and retailer

Ø  Excel in hiring, training and directing top-performing management and support teams committed to superior customer service

Ø  Effectively implement policies, procedures and operational systems to maximize productivity, efficiency, quality, and profitability

Ø  Strategically coordinate workflow and schedule staff to meet demand while containing labor costs

Ø  Proactively monitor and procure food, beverage and supply inventory to cost-effectively maintain optimal stock levels

Ø  Proficiently plan, allocate and administer budgets to maximize use of financial resources, achieve controllable targets and boost bottom-line profits

 

 

Cracker Barrel-Multiple Locations                                                                      1992-1996/1999-2010
General Manager, Mineral Wells, WV; 2005-2010

Steered full-scope operations of $3.5M restaurant and additional $1M retail operation, with accountability spanning P&L, budgeting, sales, guest services, procurement, inventory control, and leadership of 5 managers as well as 125 hourly staff

Developed and implemented dynamic associate management training program instrumental to achieving targets across all controllable areas including labor, food and supply costs, resulting in consistent annual profit growth

Associate/Senior Associate Manager, Lexington, KY; 1999-2005
Associate Manager/Shift Manager, Athens, AL & Lexington, KY; 1992-1996

Interviewed, hired, trained, scheduled, and directed a top-performing team committed to delivering world class guest services

Strategically managed food, labor and supply costs to maximize use of resources, contain expenses and increase profits

 

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Hyatt Regency Hotel-Lexington, KY                                                                                        1998-1999

Restaurant Manager

Drove profitable operations of 2 restaurants as well as room services through effective staffing, training and leadership practices

 

Ramsey's-Lexington, KY                                                                                                        1996-1998

General Manager

Directed operations of casual bar and grill, with accountability for oversight of 3 associate managers; successfully focused on achieving controllable cost targets and increasing sales

 

 

BA, Political Science, University of Kentucky-Lexington

 

Volunteer, North Hills Swim Club and Town of North Hills Recreation activities

Volunteer, PTA