xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

productive, quality-oriented office supervisor eager to contribute exceptional project management, interpersonal relation and clerical skills toward optimizing operations of a progressive organization.

 

profile

ø  offer extensive office administration experience, with comprehensive background in operations management.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

 

professional experience

insurance auto auction - knoxville, tn                                                                                 1996-present
office supervisor

 

  apply industry expertise and strong communication skills toward acting as first point of contact in responding to inquiries from insurance companies, vehicle owners and buyers; troubleshoot problems and deliver insurance information.

  contribute strong attention to detail and organizational abilities in handling payroll for contract drivers, verifying monies taken from employees and preparing a daily deposit.

  directly collaborate with branch manager in supporting enterprise-wide activities and ensuring smooth flow of daily operations, while achieving accuracy and timeliness.

  successfully promote superior service and exceptional customer satisfaction by promptly answering a multi-line phone system and providing assistance.

  exhibit strong ten-key skills in entering auctioneer s amounts into the computer in real time, allowing internet bidders to actively participate.

  relied upon to perform cash handling; accept various forms of payment for vehicles sold, including up to $90k in cash.

  proactively verify vehicle title to ensure it is for the correct vehicle and mileage, demonstrating strong detail orientation and analytical skills in supporting accuracy.

  monitor how long sold vehicles stay on the lot in order to apply and collect storage charges when necessary.

  build and establish key relationships and liaise with management, staff and third parties.

 

 

nationwide remittance center - college park, ga                                                                 1989-1994
administrative assistant/trp operator 

 

  processed over 100,000 items per month with less than .20% error rate.

  awarded employee of the month various times for highest production with lowest errors.

  motivated, mentored and developed employees, playing an instrumental role in the development of top performing team members.

  applied advanced communication and interpersonal relation skills in meeting with prospective clients.

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive office administration processes/procedures, i have continually excelled in maximizing performance as a dynamic team member.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  as illustrated by my career background, i have continually advanced in office administration, assuming increasing levels of responsibility. 

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

phyllis coleman