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xxx-xxx-xxxx • abc@xyz.com

 

talented administrator eager to contribute comprehensive emergency services background toward actively supporting the employer in optimizing performance.

profile

 

quality-driven, strategic administrator with distinguished 19-year career directing emergency response services. successfully obtained four state-funded grants to purchase and install next generation 911 networks and platforms, including ng 911 fiber runs, microwaves, call-taking equipment, and logging recorders. valuable management contributions include personnel management, technical leadership, communications, and customer support.  instrumental in rapidly identifying problems, formulate strategic resolutions and implementing corrective action in a fast-paced, high volume environment.

 

earned top ranks in job performance in every position held by bringing quality and efficient services to new heights.

 

repeated success guiding sizeable, cross-functional personnel teams in providing high-quality emergency response services.

 

proven ability to forge solid relationships with strategic partners and build consensus across multiple organizational levels.

 

consistently generated groundbreaking efficiencies and continuous process improvement to boost bottom-line service quality.

 

professional education

 

bachelors of arts degree name of university                                                                           present

 

associates of arts in accounting rose state college                                                                1985

 

continuing education

 

pallas installation & maintenance/programming ▪ pca/lan/windows 2000/xp

vesta pallas installation & maintenance/administration ▪ government education, nena

emergency number professional, nena ▪ emergency medical dispatch

e9-1-1 database, nena ▪ beginners sign language i & ii, asl ▪ public education, nena

line supervision, southwest florida criminal justice academy ▪ effective trainer course, apco

non-enforceable judicial process, florida sheriffs association

communications supervisor course, apco ▪ sim ii network manager, motorola

public safety telecommunications, apco ▪ communications training officer, apco

 

committee involvement

 

member florida pbx subcommittee, 2002-2003

member emergency medical dispatch act committee resulted in fss 768.1335, 2002-2003

member florida 9-1-1 legislative committee, 2002 / 2003

member nena silent or hang-up 9-1-1 calls for service, 2002

member apco ada committee 2001

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xxx-xxx-xxxx • abc@xyz.com

 

professional experience

 

charlotte county sheriff s office                                                                                1992-present

countywide 9-1-1 administrator, 2000-present

• spearhead all daily operations, effectively coordinating and maintaining the 911 system and telephone database for the entire county.
• actively serve as a key member of project team responsible for implementing a comprehensive system for data collation to enhance 9-1-1 location identification criteria.
• skillfully collaborate with technical team in phase i and phase ii of cross-country wireless implementation.
• proficiently directed all technical personnel, from developing schedules to assigning work activities in support of all emergency response operations.
• strategically administer budget, cost-effectively monitoring financial expenditures for e911 telephone system enhancements.
• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

communications training coordinator, 1998-1999

• strategically developed comprehensive training programs, ensuring compliance with guidelines of the association of public-safety communications officials.
• utilized construction feedback and goal establishment in encouraging quality employee performance, while also updating managers on training progress and incidents of employee failure.
• established a weekly testing program for divisional employees, effectively measuring employee compliance to divisional standards and agency requirements.
• stringently assessed training deficiencies and developed individualized training methodologies for supplementary training.

 

communication supervisor, 1995-1999

• oversaw all central dispatch center operations, from dispatching, payroll processing and accounting to inventory management and vendor relations.
• effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as developing work schedules, evaluating performance and providing guidance/mentoring.
• consistently monitored all employee activity, ensuring prompt and effective responses to public safety incident calls.
• led comprehensive on-the-job training in telephone protocol, interpreting information, relaying incident data, and assisting dispatch officers with emergency services.

 

telecommunications training officer, 1993-1995

• skillfully mentored and oriented new employees in all areas of the communications division, ensuring compliance with all standard operating procedures.

 

communications dispatcher, 1992-1993

• served as immediate contact for law enforcement, fire, ems, and other emergency services, coordinating a timely and efficient response to diverse emergency situations.