Seasoned Information Systems Engineer eager to contribute technical, customer relations, and leadership talents toward supporting a dynamic employer in optimizing bottom-line performance.

 

 

         Substantial experience in high-level technical support, project leadership, and administration of network infrastructure, servers, desktops and software within a multi-location environment; excel in network performance tuning and optimization.

         Sound problem solving skills, analytical thinking capabilities, and documentation skills.

         Adept at installing, configuring, and maintaining hardware, platforms and peripherals.

         Analyze, create and execute technical procedures to eliminate redundancy, fortify IT security, and control costs. 

         Highly deadline- and detail-driven, and perform effectively under pressure.

         Dynamic skills in network planning, design, set-up, configuration, troubleshooting, and repair.

         Outstanding capabilities in scrutinizing and diagnosing technical errors and issues, and in effectively guiding end users in rectifying problems.

         Excellent interpersonal, organizational, prioritization, problem solving, and documentation skills.

         Strategically combine veracity, sharp prioritization skills, and a team player work ethic toward consistently meeting/exceeding employer expectations.

         Extremely versatile; easily adapt to new roles, responsibilities, technologies and environments.

 

 

MPS Group Inc, Jacksonville, Florida, 2006 to Present

Sr. Level Help Desk Specialist

         Deliver and coordinate efficient technical support for customers and employees inclusive of remote desktop support to 500 offices nationwide.

         Presented with Employee Excellence Award in 2007 for outstanding performance.

         Apply polished multi-tasking expertise toward successfully handling up to 90 customer issues daily for inquiries relating to accounts, email, and website.

         Exercised exceptional technical acumen to install, configure and troubleshoot network and PC and printer hardware and peripherals, facilitate virus removal, and perform system recoveries as needed.

         Re-image PCs via ghost software and operating system reload for field deployment of desktops and laptops.

 

Washington Mutual, Jacksonville, Florida, 2005 to 2006

Sr. Level Help Desk Specialist

         Relied upon to deliver advanced technical support to banking customers and internal employees.

 

Continued

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

         Expeditiously responded to an average of 100 calls per day related to online banking system, customer accounts and website.

         Maintained network, PC software and hardware, peripherals, and technical documentation.

         Leveraged OptisValue software to effectively manage online financial loan and appraisal forms.

         Recognized and awarded by management for exhibiting exceptional performance.

 

The ARCO Group, Inc., Jacksonville, Florida, 2003 to 2005

Network Support Specialist

         Steered LAN/WAN administration by installing, configuring and maintaining network hardware, software and components; performed troubleshooting and repairs as necessary, and applied comprehensive upgrades.

         Adhered to established documentation procedures in maintaining extensive helpdesk records and network usage reports.

         Analyzed and swiftly resolved issues with Web/VPN access and server hosting.

         Spearheaded all aspects of client support for solution center.

 

NetAge Inc., Jacksonville, Florida, 2000 to 2003

Support Coordinator

         Employed strong organizational skills to perform systems engineering and deliver network and desktop support to large client base.

         Meticulously tracked and documented all helpdesk support calls and resolutions, earning excellent reputation for productivity and efficiency.

         Developed information systems security policies and disaster-recovery procedures, and diligently enforced compliance.

         Resourcefully devised and implemented strategies which enhanced project efficiency by 20%.

 

Earlier experience includes role as Inventory/Logistics Specialist with the United States Army.

 

 

Microsoft Certified Professional              (MCP +I)

 

Microsoft Certified Desktop Support Technician             (MCDST)

 

Microsoft Certified IT Professional   (MSCITP)

 

Microsoft Certified Technology Specialist  (MCTS)

 

 

Windows 9x/2K/XP/Vista operating systems, Microsoft Office (Word, Excel, Outlook), Symantec Security Suite, Trend Micro, OptisValue, Magic system and Cosmos.net

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Company

Address

City/State/Zip

 

Dear ______________:

 

Are you seeking a results-focused, solutions-oriented IT Professional to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I offer over 8 years of experience in installing, configuring, and supporting technology-driven business solutions for employers and their customers.  I excel in systems and network administration, project management, resolving technical issues and deficiencies, and optimizing overall operational performance.  I also possess first-rate communication skills vital to determining and responding to customer needs and forging effective relationships. 

 

As an integral member of your team, I will consistently exhibit dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Professional regards,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

 

Date

 

 

Interviewer s Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the [insert job title] position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the challenges and responsibilities we discussed.

 

The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.

 

(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone number so we can continue the discussion we began over the telephone.)

 

(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy