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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx ~ abc@xyz.com

 

career profile

highly-proficient computer service technician with 2+ decades of proven expertise in leadership, teambuilding, and thoroughly skilled computer service operations.

 

service / computer operations / project management / data processing

information systems / systems analysis / computer programming / supervision

technical competencies

hardware:

ibm training on tape, disk, printers, basic jcl programming, and several main frame systems.

storage technology/ sun micro systems

  • tape and automated library; storagtek models, all ibm models, seagate, and hp lto technology.
  • dasd training: storagetek disk, clarion, ibm, and engenio disk products.
  • main frame system; storagetek on the following ibm models 308x, 309x, 436x
  • sun server and enterprise system installation and maintenance
  • hp server and enterprise system installation and maintenance
  • san networking- brocade switches, cross road routers, bridges and hubs, also a storagetek product sn6000 intelligent tape pool and mirroring switch.

 

software:          

  acsls c library and tape management 

  santricity storage manager

  working knowledge of legato and veritas

 

professional development:

  • critical situation management seminars
  • project management seminars
  • sexual harassment training 

professional experience

storage technology corporation / sun micro systems, 1976 to present

direct the professional success of 5 field service technicians responsible for delivering top-notch customer service to 24 state-wide data centers. provide users with technical support for computer problems by dispatching the appropriate field technicians for the job at hand. review project plans to plan and coordinate project activity and ensure the most efficient method of completion.

  • stay abreast of advances in technology and develop and interpret organizational goals, policies, and procedures.
  • develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
  • consult with users, management, vendors, and technicians to assess computing needs and system requirements.
  • evaluate project management proposals to assess project feasibility and requirements.

 

 

 

yyyyyy x. yyyyyy | page 2 of 2

 

international business machines (ibm)

oversaw the daily performance of major data centers in connecticut including pratt and whitney, aetna insurance, hartford insurance, snet, and cigna. answered user inquiries regarding ibm mainframe computer and all peripheral mainframe devices including tape drives, dasd drives and printers. entered commands and observed system functioning to verify preventative maintenance (pm). set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • installed and performed firmware upgrades, and minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • maintained records of daily data communication transactions, pm and support calls, problems and remedial actions taken, or installation activities.
  • read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • referred major hardware/software problems or defective products to vendors for service.

military  experience

united states navy c honorable discharge (1973)

training in electronic technology

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx ~ abc@xyz.com

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

it is with great confidence that i offer 2+ decades of computer support experience and strong customer service abilities to your organization. as i pursue the <<position title>> within <<company name>>, i recognize that my credentials and experience would greatly assist in reaching future goals and objectives.

 

my experience in a customer-focused environment handling the needs of the general public is the basis for my confidence that i would be a valuable asset to your organization. i consistently communicate the corporate vision to the field technicians i supervise so that everyone understands their role in achieving these goals, ensuring that the action steps are taken to ensure we consistently meet goals. more importantly, i offer service to customers utilizing the highest level of professionalism and tact. to maintain efficiency within an organization i regularly prepare recommendations for improvements in policies, controls, new methods, and suggest other changes to improve the efficiency of operations.

 

during my career, i ve gained notable experience leading and training technical support staff in a variety of functions. my professional background also includes a proven expertise in handling management, report review and generation, and effectively communicating with clients and members of the team, verbally and in writing.

 

my aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. i welcome more discussion about how my skills can help in meeting the goals and objectives of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

enclosure

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx ~ abc@xyz.com

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

thank you in advance for your time during our most recent meeting. i am even more convinced that i would be a great fit for the << position>> position.

 

my extensive experience would be a strong asset to your organization. with 2+ decades of experience with a variety of hardware and software applications, it is with sincere confidence that i suggest you select me for this exciting position. for example, my hardware knowledge includes ibm training on tape, disk, printers, basic jcl programming, and several main frame systems, in addition to storage technology and sun micro systems.

 

in a leadership capacity, i strive to remain on the cutting edge of topics affecting those in management including the completion of professional development classes such as critical situation management seminars, project management seminars, and sexual harassment training.

 

i look forward to speaking with you concerning how we both can benefit from my joining your team.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

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