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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
career objective
results-driven, solutions-focused and detail-oriented professional desiring a challenging and rewarding social services / administrative support role within a dynamic and successfully progressive organization.
profile
ø offer over 19 years of solid combined experience within social services / business support roles, including expertise in medicaid administration, medical billing / coding, corrections, sales, and client relations / customer service capacities.
ø able to communicate effectively with a diverse population in order to successfully gather appropriate information while staying focused and maintaining a calm demeanor and professional work ethics in high-pressure situations.
ø adept at seamlessly blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques to optimize operational efficiency.
ø contribute intelligent business acumen, solid analytical attributes, and sharp troubleshooting abilities, along with exceptional written and verbal communication skills.
ø highly proficient in all time management aspects, including quickly identifying and completing daily priorities in a proactive and productive manner.
ø excel within independent or team-based environments to meet and / or exceed all organizational goals and objectives.
professional experience
children s medicaid technician
texas department of health and human services commission, houston, tx 2006 c present
ø determine and / or re-determine household eligibility to receive children s medicaid according to state policies and regulations, including obtaining, verifying, and calculating required income, resource, and assets information, and requesting additional data from applicants, as necessary.
ø successfully meet and / or exceed all operational deadlines while adhering to high levels of customer service and efficient problem resolution.
ø effectively repaire fatals that prevent cases from being processed successfully throughout the system, along with denying any cases as necessary.
ø contribute proactive storage and maintenance of individualized case-oriented written documentation for future reference.
correctional officer
texas department of criminal justice, huntsville, tx 2004 c 2005
ø maintained responsibility for the facilitation of security, custody, discipline, and welfare of offenders, including supervising individual conduct during work, meals, bathing, recreation, and other activities.
ø oversaw accurate offender accountability, as well as assisting individuals in resolving interpersonal relationship conflicts and coping with personal problems.
ø successfully searched offenders and their living quarters for contraband, along with examining mail and visitors for prohibited items and preparing offense reports as necessary.
yyyyyy x. yyyyyy (xxx-xxx-xxxx page two
professional experience (continued)
office assistant
w de y associates, inc., houston, tx 2003 c 2004
ø provided accurate recordkeeping, filing systems, and computer file maintenance in support of various office / human resources administration activities, as well as answering all in-coming calls and courteously greeting and directing visitors.
ø performed all personnel functions, including entering resumes into a company database, assisting with employee recruitment (i.e. applicant screening, employee verification), maintaining policies / procedures manuals, calculating weekly time cards, and providing authorized access to employee records.
ø efficiently and accurately typed and field documents; processed mail, faxes, and correspondences; and researched various topics of interest for executive-level management.
medical business specialist (externship: medical billing and coding)
baylor college of medicine teen clinic, houston, tx 2002 c 2003
ø effectively explained insurance benefits to patients, assisted with patient screening and insurance verification, and maintained up-to-date knowledge of all insurance carrier policies and procedures.
ø scheduled all patient appointments, prepared new patient charts, and handled all incoming calls in an efficient and polite manner.
ø actively observed and successfully performed medical billing and coding procedures.
~ additional key experience ~
special education teaching assistant
houston independent school district, houston, tx 2000 c 2002
special education teaching assistant
tangipahoa parish school system, amite, la 1992 c 1999
customer service associate / cashier
rite aid corporation, hammond, la 1996 c 1997
customer service / sales associate
kmart department store, hammond, la 1991 c 1995
clerical support personnel
coastal college, hammond, la 1989 c 1990
education and business / computer skills
bachelor of science in human and social services administration (in progress)
bellevue university
associate s degree in business administration / management
st. leo university
extensive business coursework
texas school of business
proficient in microsoft office (word, excel, access, powerpoint, outlook) / arev / internet applications
multi-line telephone / 10-key / laminator / pcb machine / various office equipment
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging and rewarding social services / administrative support role in a successfully progressive organization, and am submitting my resume for your review.
i offer over 19 years of solid combined experience within social services / business support roles, including expertise in medicaid administration, medical billing / coding, corrections, and client relations / customer service capacities. during this time, i have excelled at being able to communicate effectively with a diverse population to gather appropriate information while staying focused and maintaining a calm demeanor and professional work ethics in high-pressure situations.
you will find me to be a results-driven, solutions-focused and detail-oriented professional, who demonstrates a dynamic forward-thinking approach to all business endeavors, and is dedicated to supporting your organization s goals and objectives with my strong analytical abilities, outstanding organizational skills, and exceptional interpersonal relationship-building techniques.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
sincerely,
yyyyyy x. yyyyyy
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