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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Business Development & Relationship Cultivation Professional
Customer Service Management C Account Management C Human Capital Development
Decisive and result-focused professional with numerous years of outstanding project planning, execution, monitoring and resource balancing skills. Possesses the ability to support multiple simultaneous projects in a matrix-organizational structure. Key strengths in services design, development and implementation as well as client loyalty and retention practices.
Project Oversight / Adherence Management/Supervision Team Cultivation/Development Strategic Planning Processes Marketing Plans |
Inventory Management Project Oversight/Bidding Client Retention Strategies Procurement Management Cost Control Practices |
Service Management Client Support / Customer Loyalty Logistics Planning & Coordination Budgetary / Financial Analysis Problem Solving Strategies |
Qualifications Profile
Ø Strong technical background with the ability to work independently on multiple projects, with specialized knowledge of project management, team leadership and management, strong analytical and decision making skills, strategic and tactical planning and development, communication protocols, problem resolution and proactive methods, as well as fiscal management of multiple facets of operations.
Ø Effectively lead top-performing teams in concerted efforts to maximize company revenues.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Proven ability to adapt and develop necessary skills to diverse organization needs.
Transferable Competencies
Ø Design and execute creative customer service plans to increase loyalty and retention.
Ø Negotiate pricing and terms of contracts with numerous levels of the organization.
Ø Effectively manage staff and coordinate information sharing between departmental resources.
Ø Employ knowledge of various facets of operations to control and minimize unnecessary expenses and increase bottom line revenues.
Ø Effectively collaborates with team to resolve complex organizational issues.
Ø Proactively identify potential employee issues and design creative solutions to resolve problems.
Ø Regularly schedule reviews and track progress of particular projects.
Ø Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.
Ø Deliver employee programs to increase employee retention, enhanced engagement and improved operational efficiency.
Ø Technology savvy and proficient in numerous platforms and applications including: MS Office Suite, Ariba, EDI, JD Edwards, NWACC Project Management I & II.
Account Management Functional Competencies
Ø Effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.
Ø Regularly schedule reviews and tracks progress of particular projects.
Ø Possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis.
Ø Provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance.
Professional Career Track
Ø Customer Service Supervisor, Haines, Jones & Cadbury 2003-Present
Ø Project Supervisor / Coordinator, Wal-Mart Home Office 2001-2003
Ø New Accounts Representative / Loan Assistant, Arkansas National Bank 1997-2001
Yyyyyy x. yyyyyy
DATE
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I am skilled at strategic planning and human capital oversight, notably within the business development and customer service sectors. Additionally, I am capable of managing multiple projects simultaneously, working with extreme precision, and ensuring that productivity and best practices are implemented across departmental and product lines.
I am constantly researching new areas for my own self edification and adapting to new demands within the market. Additionally, I am accustomed to integrating into various cultures and am experienced at working and collaborating with others. I offer several years of formal training as well as a diverse professional background.
I assimilate into new environments easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Sincerely,
Yyyyyy x. yyyyyy
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