Ø  Successful retail management professional with expertise in devising innovative process/policy improvements and cultivating strong business relationships to drive sales.

Ø  Excel in training, developing and directing high-performance teams; have spearheaded numerous training initiatives, equipping staff with tools and resources for maximizing performance.

Ø  Dynamic analytical, team leadership, fiscal administration, client relations, and problem solving skills.

 

 

 

ORIGINS NATURAL RESOURCES/ESTEE LAUDER COMPANIES, City, State               07/2009-Present 

Training Manager/Hiring Manager

  Develop process improvements to transition poorly performing areas of operation into a success focusing on team building initiatives, maintaining a less than 4% turnover rate in the district.

  Direct training programs to develop/train 3 store managers, with their stores achieving budgetary expectations within 60 days.

  Develop, implement, and deliver hiring and sales event training modules for store management meetings; developed new training modules for company s New York office and HR department roll out.

 

Accomplishments:

  Resolved operational issues to streamline business growth, achieving 4% over plan and 6.5 over previous year.

  Managed the company s learning center to hold training meetings for new hires, increasing average sales by 11.00 district-wide.

 

HOT TOPIC INC., City, State                                                                                            05/2007-12/2008

Multi-Unit Manager

  Strategically drive business development for 5 stores, ensuring optimal levels of customer service and resolving any issues.

  Contributed dynamic leadership skills to direct training initiatives for management and associate staff on a daily, weekly, and monthly basis.

 

Accomplishments:

  Successfully increased average transaction amount by 12% over the previous year.

  Reduced inventory loss from 9% to 1.5%.

 

THINGS REMEMBERED, City, State                                                                               11/2006-05/2007

Area Manager

  Spearheaded training programs to ensure management and sales associate staff possessed current knowledge in areas of customer service and product knowledge to build a strong repeat customer base.

  Planned short-and long-term goals in alignment with improving overall sales performance.

 

Accomplishments:

  Increased store sales performance by 9% over the previous year.

  Recipient of Excellence in Training award by regional management.

 

 

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COFFEE BEAN & TEA LEAF, City, State                                                                        01/2005-11/2006

General Manager

  Oversaw store profitability to maintain positive earnings before interest, taxes, depreciation, and amortization on the monthly P&L statement.

  Led all store functions to ensure compliance with corporate standards/goals; created increased sales by leading the company with guiding principles.

 

Accomplishments:

  Maximized monthly sales with an increase of 16.2% over the previous year.

 

HOME DEPOT, City, State                                                                                               08/2000-01/2005

Department Manager-Visuals and Promotions

  Devised policy and process improvements, setting 3 regional and district standards to achieve effective signage and merchandising for high mark up opportunities.

  Conceptualized and implemented cross merchandising displays and side caps, with items reaching 112%increase in comparative sales.

 

 

RIVERSIDE COMMUNITY COLLEGE, City, State

Business Administration Coursework

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a retail management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

 

With my progressive experience in driving business success through regional management and general management roles, I feel I will benefit your organization. Throughout my work history, I have I consistently driven productivity through training and development of staff to ensure maximized success. During these roles, I have developed sharp analytical and financial administration skills to identify new business opportunities.

 

Some of my key achievements include:

 

  Revenue Generation: Successfully increased average transaction amount by 12% over the previous year.

  Team Leadership: Recipient of Excellence in Training award by regional management; develop process improvements to transition poorly performing areas of operation into a success focusing on team building initiatives, maintaining a less than 4% turnover rate in the district.

  Sales Management: Increased store sales performance by 9% over the previous year; planned short-and long-term goals in alignment with improving overall sales performance.

 

To complement this background, I have completed college coursework in business administration

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. My goal is to transition my experience, creativity, and enthusiasm to your organization. I am confident that I could be a valuable asset, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

Yyyyyy x. yyyyyy