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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

objective

proficient management professional eager to contribute advanced technology, procedural development, lifecycle process improvement, coordination and business support expertise in a challenging project manager assignment.

career profile

ø  bachelor of science degree in computer systems engineering.

ø  project management professional (pmp) certification.

ø  nearly 27 years of experience in technology environments.

ø  outstanding capacity to develop and implement advanced applications.

ø  numerous certifications in diverse applications.

ø  skilled consultant, advisor and trainer.

ø  proven user support capacity.

ø  record of progression to positions of increasing authority and responsibility.

ø  proficient in full-life-cycle project management.

ø  focus on providing exceptional support to change and requirements management.

ø  deliver exceptional customer service, quality and attainment of organizational objectives.

ø  knowledgeable in systems analysis, testing, quality assurance and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

professional certifications

project management professional (pmp) certification

technology skills

microsoft office suite, rational requisitepro, crosspoint ppm

professional experience

cisco systems, san jose, ca                                                                                                         1998 - 2009

operations manager  (2006 c 2009)

       promoted to deploy corporate engineering methodology to multiple business units.

       supported managers in integrating projects into portfolio management tool.

       coordinated with senior management to identify operations improvements.

       streamlined engineering lifecycle development and led adoption of new procedures.

       initiated system test group methodologies.

       drove sw operations transition and development of change management.

 

advanced services project manager  (2000 c 2006)

       advanced to coordinate with engineering, product marketing and test groups on requirements management.

       oversaw interoperability testing for c6500 products and rma trend data generation.

       maintained fault metrics for safe harbor testing group, monitored and reported to team manager.

       performed cat6500 offline diagnostic testing and managed catos-ios mapping tool development.

       developed project plans, interfaced with vendors and managed hss news web page.

       planned technical information sessions for documentation and engineering staff.

       directed creation of best practices documents and researched new systems for test plans.

 

documentation manager - splob  (1999 c 2000)

       directed technical documentation group for high-end and mid-range access servers.

 

senior technical writer - splob  (1998 c 1999)

       see above position for description.

 

 

yyyyyy x. yyyyyy

page two

earlier background

 

northern trust bank, chicago, il                                                                                                                      

contract technical writer

 

abbott laboratories, north chicago, il                                                                                                            

contract technical writer

 

lucent technologies, naperville, il                                                                                                                  

contract instructional designer

 

motorola, arlington heights, il                                                                                                                         

contract technical writer

 

adobe systems, inc, chicago, il                                                                                                                     

documentation & qa specialist

 

at&t network systems, naperville, il                                                                                                              

contract technical writer

 

international consulting enterprises, chicago, il                                                                                               

technical writer

 

monotype incorporated, elk grove, il                                                                                                              

technical writer

 

air distribution associates, wood dale, il                                                                                                       

technical writer

 

rich incorporated, franklin park, il                                                                                                                  

technical writer

 

victor business products, scotts valley, ca                                                                                                    

technical support

 

education


western michigan university

bachelor of science, computer systems engineering

 

heald college, cisco certified network associate training

cisco tl9000 auditor training

cisco dmaic training

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