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driven business professional seeking a challenging position as program director for department of mental health group homes, where expertise in company operations, employee supervision, and patient services will prove instrumental to company success.
career profile
- a results-oriented manager with experience in business operations, patient services, and programming efforts.
- in-depth expertise in managing housing programs for shelter families, from identification of housing to group home operation.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- experience in persuasive communication; able to express ideas in ways that lead people to understand presentations.
- recognized ability to express complex thoughts in creative and vibrant appointments; ensure key points are communicated clearly and effectively in both written and oral communications.
- dynamic communication, presentation, negotiation, and relationship management skills.
- proven ability to lead and motivate team members to ensure success.
- track record for diagnosing complex problems and consistently delivering effective solutions.
professional experience
bamsi/helpline brockton, ma 2004-present
housing specialist
- successfully utilize housing expertise in the consistent identification of affordable housing for homeless families in the shelter system.
- consistently ensure delivery of quality customer service vital to facilitating the survival and prosperity of shelter families.
south middlesex opportunity framingham, ma 2003
program director
- managed broad scope of operational activities for 24 hour dmh group homes in both watertown and waltham.
- cost-effectively managed licensing requirements and updates for dmh and facilitated licensing compliance with up-to-date charting and staff certification in map/cpr/first aid.
- effectively hired, trained and conducting staff meetings, evaluating performance and providing guidance/mentoring.
- consistently attended dmh bi-monthly meetings on behalf of organization.
education
bachelors of arts in english wellesley college wellesley, ma
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