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Yyyyyy x. yyyyyy
83 Sunset Lane ö Xxxxxx, XXXXXX xxxxxx ö xxx-xxx-xxxx ö abc@xyz.com
Dynamic, personable and motivated Office Management Professional with a track record of driving process improvement activities resulting in increased efficiencies and customer satisfaction. Broad based experience in collections, AP/AR, data entry and customer relations, with the ability to learn new tasks and adapt quickly to a demanding business environment. Core competencies include;
Computer Savvy/Technologically Advanced
QuickBooks/Microsoft Office Suite/Database
Bookkeeping/AP/AR/Payroll
Cultivate Customer Relationships
Decision Making/Problem Solving
Effectively Manage Multiple Projects
Superior Communications Skills
Quick to Foster Confidence/Xxxxxxin Trust
Concise Attention to Detail
Research/Data Collection/Analysis
Drive Aggressive Collections Efforts
Strong Analytical Skills
Professional History
Pet Smart, Xxxxxx, XXXXXX - DC Associate 2009 to Present
Provide efficient and accurate order fulfillment in a fast-paced, high volume environment; contribute strong work ethic in delivering quality work 10-12 hours per shift, 4-6 days per week.
Select merchandise from bins/shelves, verify accuracy of order and shipment, and complete required paperwork .
Asbury Automotive/Nalley Honda, Union, City, XXXXXX - Receptionist 2007 to 2009
Contributed strong orxxxxxxnizational and customer service skills in effectively managing a high volume of telephone calls for parts, service, accounting, and sales inquiries for a busy auto dealership.
Provided administrative support for staff members and performed regular and recurring duties independently, performed data entry for all new and used car inventory.
Interacted and communicated effectively with clients, vendors and associates; maintained a calm presence and diffused tense situations with ease.
Superior telephone and etiquette skills, remained steady and composed despite high volume client activity and telephone inquiries.
Positive and enthusiastic with the ability to put clients at ease and provide guidance and direction for inquiries rexxxxxxrding payments and appointments.
Received the Ace Award for excellent service and business contributions.
UPS /Cartage Division, Forest Park, XXXXXX - Operations Agent/Dispatcher 2004 to 2009
Performed data entry, prepared payroll and orxxxxxxnized daily schedules and routes for drivers.
Managed and orxxxxxxnized domestic and international shipping and export of heavy freight; completed appropriate customs paperwork, entered all data for shipment tracking, and calculated delivery fees.
Received orders, conferred with customers to address questions, problems, and requests.
First American Cash Advance, Xxxxxx, XXXXXX - Branch Manager 2000 to 2004
Provided leadership and oversight for a payday advance loan orxxxxxxnization generating over $400K in annual revenue; printed checks and contracts, and delivered superior customer service.
Named Branch manager of the Year in 2002 due to exemplary performance and highly successful collections efforts; secured over 22.69% of overdue dollars in 90 days or less.
Developed and trained staff, measured performance and provided ongoing training and mentoring as needed to assemble a high performance team.
Yyyyyy x. yyyyyy
83 Sunset Lane ö Xxxxxx, XXXXXX xxxxxx ö xxx-xxx-xxxx ö abc@xyz.com
(Date)
Mr. (Ms.)
(Company)
(Address 1)
(Address 2)
Dear Mr. _________________
It was a pleasure (speaking with you/meeting with you) on the (date for example, 19th of February or 3rd of July). I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered.
I am very interested in the (name of position) position, and I am convinced now, more than ever, that it is the right job for me. I feel my background and qualifications prepare me well for just the sort of challenges and responsibilities we discussed.
Axxxxxxin, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.
Sincerely,
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