career objective                              

enthusiastic team player with sharp business acumen and customer skills in multiple industries eager to contribute to the success of a progressive organization

profile                                                

ø  offer solid experience in sales, customer service, and operations management, with expertise in the hospitality, real estate, financial, and professional services arenas

ø  extensive studies in business administration and strong understanding of financial principles

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  efficiently carry out administrative functions including document preparation and review, data entry, and complex filing; generate reports instrumental to senior management and provide executive-level support

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  proactive team player equally effective in independent and collaborative environments

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  fully trilingual in english / armenian / russian, with french and arabic language skills

education                                           

university of phoenix, los angeles, ca                                                             anticipated graduation insert month 2010

studies toward master of business administration c 3.81 gpa

 

yerevan state university of economy & law, yerevan, armenia                                                                          2004

bachelor s degree in international relations, with honors c 4.0 gpa

• selected to participate in 6-month unesco internship program

professional experience                

palladio restaurant, glendale, ca                                                                                                        insert date c date
manager

• successfully manage front-of-house and back-of-house activity for busy restaurant
• drive human resources functions, including hiring, training, scheduling, and supervising employees
• direct procurement of food, equipment, and restaurant supplies; manage stock to reduce turn time
• actively increase sales through exceptional customer service and speedy resolution of escalated issues

 

carlo inc., sherman oaks, ca                                                                                                                12/09 c present

property manager                                                        

• effectively oversee all aspects of day-to-day operations for major residential construction project
• work closely with interdisciplinary specialists including quantity surveyors, building services engineers, foremen, and subcontractors to meet client specifications
• ensure all work meets safety, inspections, and quality standards; regularly conduct site tours, safety checks, and  materials tests

 

apex dental group, woodland hills, ca                                                                                                 9/07 c 12/09

manager  

• performed a broad range of office management and client relations duties for busy dental practice
• scheduled patient appointments and front office staff in line with business needs
• verified insurance information and eligibility, maintained electronic records, and processed payments
• served as primary point of contact for clients

 

ing direct, los angeles, ca                                                                                                                  12/05 c 3/07

sales department / customer service / banking representative

• provided excellent customer service for existing and prospective clients; maintained strict levels of confidentiality
• efficiently coordinated and executed money transfers
• acted in a receptionist capacity answering phones and directing calls as appropriate