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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Work: (xxx-xxx-xxxx
Cell: (xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in an IT capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you solid experience in systems administration, proficiency in helpdesk operations, significant talents in software and hardware troubleshooting and repairs, and a strong ability to complete project initiatives on time and within budget parameters. To complement these qualifications, I offer polished analytical, multi-tasking, and end user relations skills which are essential in a <insert job title/position> role.
As a proactive contributor to your organization, you will find me to be an incisive and industrious professional committed to supporting you in achieving your objectives through an impressive work ethic and dependability. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Work: (xxx-xxx-xxxx
Cell: (xxx-xxx-xxxx
abc@xyz.com
~ Talented IT Professional eager to contribute dynamic troubleshooting, technical support, and LAN administration expertise toward supporting a progressive company in optimizing productivity and performance. ~
Qualifications Profile
Conscientiously maintain unparalleled responsiveness to critical business needs, ensuring first-rate customer satisfaction through continued communication and cooperation.
Strong experience in technical support, network and system administration, IT security, performance tuning, end user relations, and system optimization.
Outstanding capabilities in scrutinizing, diagnosing and rectifying complex technical errors, challenges, and issues.
Extremely skilled at installing, configuring, fine-tuning and maintaining hardware, servers, software, platforms and peripherals.
Combine veracity, prioritization skills, and a collaborative work ethic toward consistently meeting or exceeding employer expectations.
Meticulous problem solver with a proven track record of executing innovative and strategic solutions to meet specific business goals and needs.
Highly skilled in conducting data backups and applying disaster recovery strategies and contingency plans to safeguard business-critical information.
Technical Expertise
Active Directory Windows O/S Microsoft Office ... Corel Draw AutoCAD Outlook GhostCast Server IIS FTP .. Symantec Backup Exec Microsoft Access QuickTime Bluetooth technology PTGui GoToMeeting GoToAssist Optical Character Recognition (OCR) Photoshop PageMaker Cisco routers and switches BlackBerry devices LAN administration Visio . Citrix
Professional Experience
Menemsha Construction Company, Hawthorne, CA, 2007 to Present
IT Help Desk & Administrative Support
Provide exemplary technical support by efficiently responding to incoming calls and e-mails and resolving issues related to laptops and desktops.
Utilize GhostCast Server to restore and/or create images for Dell notebooks and desktops.
Demonstrate outstanding technical acumen and flexibility in maintaining and servicing Xerox printers, and administering Network Scanner.
Proficiently use Active Directory to create new users, delete or reset users passwords, and grant permission/access to specific files.
Continued
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Activate, set up and configure Blackberry and Motorola phones, and synchronize with Outlook email accounts including address books and contact lists.
Install, configure and maintain software such as Microsoft Office, Microsoft Project, Visio, internal and external Citrix, SAGE Timberline, and Office Connector.
Configure remote access for users across the country with GoToMeeting and GoToAssist.
Diligently perform regular back-ups using Symantec Back-up Exec.
Ensure field crews remain equipped with essential technology by accessing company s UPS account to pack and ship laptops and peripheral devices to construction crews nationwide.
Maintain and monitor technology inventory via Access database, reliably and consistently ensuring compliance with warranty requirements.
Set up and configured Laser2CAD™ units for surveyor to transfer data wirelessly to hand-held computer and upload to Menemsha server.
Tatung Company, Rancho Dominguez, CA, 2006 to 2007
PC Technician
- Leveraged sharp analytical thinking abilities to troubleshoot, diagnose, and service Compaq, HP PCs, and HP digital entertainment systems.
- Effectively replaced defective parts such as chassis, hard drives, memory, motherboard, video card, modems and network cards, and conducted in-depth testing to validate quality, functionality, and performance.
- Installed, set up and monitored Windows XP and Vista operating platforms.
Motec Engineering and Construction, Garden Grove, CA, 2001 to 2006
Helpdesk Support Technician
- Spearheaded technical support activities by responding to incoming calls and requests, purchasing new technology, maintaining PCs, and performing extensive troubleshooting.
- Expertly installed, configured, and administered LAN and Windows operating system, and upgraded hardware and software as needed to optimize employee productivity and business continuity.
Prior Background:
Y2K Specialist, City of Los Angeles (Department of Water and Power), Los Angeles, CA, 1998 to 1999
PC Technician, Cal State Long Beach (Civil Engineering Dept.), Long Beach, CA, 1996 to 1998
Graphic Design and OCR Text Scanner, Pakistan Link Newspaper, Inglewood, CA, 1994 to 1996
Education & Certifications
Cisco Training / Certification in progress
Long Beach City College, Long Beach, CA, 2008 to Present
Bachelor s Degree in Computer Science
California State University at Long Beach, Long Beach, CA, 2007
A+, MCP, Cisco, and Computer Networking Certificates
Institute of Network Technology, Signal Hill, CA, 2001
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