yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

productive team player eager to contribute dynamic housing management, documentation, financial control, contracts, customer service, leadership and communications skills in a facilities management role actively supporting a progressive company in maximizing operational performance.

 

career profile

ø  staff management and bookkeeping certifications.

ø  college-level accounting studies.

ø  management and supervisory training.

ø  over 11 years of solid experience in all phases of facilities management.

ø  oversaw more than 1,000 residential housing units for the city of new york.

ø  record of progression to assignments of increasing authority and responsibility.

ø  career built in housing unit, property management and lease/contract sectors.

ø  expertise in all phases of tenant file/documentation.

ø  knowledgeable in multi-unit preventive maintenance programs.

ø  facilitate monetary transactions including collections, account balancing, invoice corrections and fund allocation.

ø  demonstrated competence in planning, scheduling and overseeing daily operations.

ø  adept in team leadership, documentation and unit communications.

ø  consistently meet/exceed organizational objectives.

ø  orchestrate administrative procedures and policy implementation including governmental regulatory requirements and legal housing proceedings.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  proficient in advanced business software applications including ms office suite and peachtree quantum 2009.

 

professional experience

dreamsan inc., atlanta, ga                                                                                                         2008 - present

customer service manager/accounting associate

       recruited to manage high volume call center, originate commercial account bidding and perform diverse financial control procedures.

       facilitate remote payment processing.

       administer journal entries, invoices, purchase orders and ledger account reconciliation.

       ensure accurate and timely billing for 1500+ accounts on a monthly basis.

 

 

new york city housing authority, new york, ny                                                                             1993 - 2008

senior housing assistant (supervisor), (1997-2008)

       promoted due to outstanding performance to direct five 200-unit residential housing units.

       ensured daily/monthly tenant office file maintenance.

       resolved all issues related to upkeep/maintenance of leased units.

       evaluated and examined building materials, in-process and completed building upgrades.

 

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       ensured compliance with guidelines of the urban housing development (h.u.d) and n.y.c.h.a including housing legal proceedings.

       scheduled client appointments to show/lease units.

       calculated client risk status.

       effectively aided clients in qualifying for multiple housing programs.

       designated as liaison between management and housing and urban development (h.u.d).

       orchestrated activities covering leases, renewals, delinquencies, complaints and violations.

       ensured client satisfaction through effective issue resolution.

       utilized automated means-investigation system.

       monitored and controlled aging/past due percentages on resident accounts.

       facilitated collections and legal proceedings.

       achieved planned delinquency ratio.

       assumed duties in representing organization within housing court system for tenant/administrative hearings covering termination, probation or rental stipulations.

       successfully processed rental account information according to h.u.d. requirements.

       coordinated with cross-functional teams on tenant-related community activities

 

 

 

earlier background

during 1993-1997, served the new york city housing authority as bookkeeping/receivables supervisor.  in this assignment built outstanding budgeting, staff training, accounting, collections, customer service and fund control skill sets.

 

 

 

education

borough of manhattan community college

accounting studies

 

university of north carolina, charlotte, nc

education studies

 

columbia junior college, columbia, sc

accounting studies

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a housing/facilities management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 16 years of facilities management background with responsibility for 1,000 housing units under the new york city housing authority.  to complement this background, i possess demonstrated expertise in leases/contracts, maintenance, documentation, risk management, inventory and legal affairs, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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