yyyyyy x. yyyyyy      0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                  abc@xyz.com

                                               

career objective                             

 

results-driven leader eager to contribute dynamic management, team building and interpersonal relation skills toward actively supporting a progressive organization as a key staff member

 

profile                                                

 

ø  offer approximately 10+ years progressive experience in a wide array of environments with a comprehensive management background

ø  entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability

ø  proactive leader who successfully recruits, trains/develops, mentors, and leads top-performing teams committed to providing superior service

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings accordingly

ø  dynamic communication, presentation, relationship building, and problem solving abilities

ø  excel at interacting with broad populations including senior management, sales and customer service staff as well as clients

 

professional accomplishments     

 

ø  created and implement a plan to remove a costly small feeder aircraft from the network resulting in an annual savings of $98,000.

ø  assisted with the analysis and implementation of a new, more efficient master layout plan for the warehouse that reduced the order pulling time by 20%.

ø  member of the dean s list

 

professional training                     

 

ø  completed operational process capacity and staffing requirements analysis

ø  attended and completed ups air management training school in february of 2003

ø  completed 12 hour ups hazmat class

ø  certified designated hazmat responder for department

ø  completed 12 hour ups chsp (safety training) class.

ø  facilitated and managed safety meetings for department as the management co-chair

ø  selected by senior management to attended the ups board of directors dinner  

 

professional experience                

 

kinetic concepts incorporated c sacramento, ca                                               2006-present

service operations manager

  contribute dynamic leadership skills in managing employees, with full accountability for effectively administrating budgeting activities in support sales activities.

  proficiently develop and execute financial and customer service strategies supporting enterprise-wide operations including managing high profile accounts, analyze business reviews; monitor profit and loss statements and effectuate necessary management initiatives to ensure productivity and cost controls.

  effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.

  manage service center fleet vehicle programs while ensuring strict compliance to corporate policies and procedures; oversee safety programs to ensure worker s safety and awareness and ensure proper staffing to support work schedules at all assigned locations.

 

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professional experience (continued)

 

united parcel service c sacramento, ca -                                                          2005-2006

industrial engineering section leader

  spearheaded diverse management functions ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development, and technology-driven solutions implementation

  analyzed and reviewed work product and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.

  developed best practices and implement as process and procedures; liaised between senior management to develop methodologies to improve efficiency; provided training to varied ups staff, and effectively analyzed various project logistics in accordance with business plans.

 

prior experience

 

united parcel service c mather, ca                                                                    2001-2005

air/transportation operations manager (2001-2005)

business operations specialist c united parcel service (2000-2001

operations supervisor (1999-2000)

ups part-time package handler (1998-1999)

 

 

education                                           

 

university of phoenix, sacramento

master in business administration (mba)

b.s. in business management

 

computer skills                               

 

word, excel, powerpoint, html, access, visio, photoshop, vb applications, erp, great plains wms, oracle tms, volume forecasting system, trailer forecasting and control, vehicle management system, hub & flow system, and feeder planning system

 

yyyyyy x. yyyyyy      0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                  abc@xyz.com

 

                                               

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking to a challenging position and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive processes/procedures, i have continually excelled in maximizing performance as a proactive leader.

 

i excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results. 

 

as a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy