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Management ~ Customer Service ~ Team Building/Leadership
Qualifications Profile
Results-driven leader with broad-scope management and customer service experience within the banking/financial services industry spanning human resources and administrative functions through business development and startups ♦ Excel in hiring, training and directing top-performing teams committed to superior customer service ♦ Strategically prioritize, plan, coordinate, and manage resources and projects/workflow to maximize productivity, efficiency, quality, and profitability of operations ♦ Client-focused professional committed to delivering world-class customer service ♦ Dedicated to the employer s success, as illustrated by long-term commitment to and progression with Wachovia
Ø Instrumental in collaboratively spearheading new branch startups, playing vital role in expanding market penetration, increasing revenue channels and boosting profits
Ø Recipient of Sales and Service Award
Ø Earned Team Player Award
Ø Recognized with Years of Service Award
Career Track
Wachovia Bank (a WellsFargo Company)-Bala Cynwyd, PA 1999-Present
Teller Manager/Customer Service Representative
Promoted in recognition of dynamic leadership skills to hire, train, mentor and direct customer-focused team members; proactively address and resolve related HR, performance and staffing issues
Drive business growth through strategic selling/cross-selling of products and services
Consistently deliver quality customer service vital to sustaining and growing business
Contribute industry expertise as well as dynamic leadership skills and sharp business acumen toward actively participating with senior management in launching new branches as well as coordinating the closings of unproductive locations
Entrusted with accurately and securely managing high volumes of cash
Education
Health Care Business Administration; in progress (2009-present)
Ashford University
Member, Golden Key Honour Society
Associate Degree in Culinary Art; 1997
The Restaurant School at Walnut Hill College
Certified, Customer Service and Sanitation
Community Leadership
Vice President, Home and School Association
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