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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
results-driven individual eager to contribute broad scope of experience in sales, customer service and analytical skill sets in a challenging real estate assignment.
career profile
ø over nine years of sales and customer service experience.
ø bachelor of arts degree in real estate.
ø honors graduate.
ø a.a. business administration.
ø wide-ranging sales and operations background.
ø knowledgeable in products and services.
ø skilled in policy, procedures and process improvement.
ø comprehensive grasp of mortgage loan origination and negotiation.
ø outstanding communications and presentation skills.
ø expertise in providing support to senior management.
ø well-organized multi-tasker with strong detail orientation.
ø proficiency in advanced business software including ms office suite.
professional experience
u.s. cellular 2009 - present
frontline customer service associate
assist customers with billing and equipment technical issues.
sell additional products and services.
maintain product knowledge currency.
principal financial group 2008
commercial mortgage servicer intern
supported clients with loan administration, lease reviews, escrow payments and construction draws.
coordinated with insurance team to obtain policy renewals.
hy-vee, inc 2001 - 2006
customer service clerk/cashier/stocker
education
university of northern iowa, cedar falls, ia
bachelor of arts, real estate, 2008
kirkwood community college, cedar rapids, ia
associate of arts, business administration, 2006
professional affiliations
member, golden key international honor society
member, national scholar honor society
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