yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

results-driven leader eager to contribute strong management, customer relation, communication, and team building skills toward actively supporting the employer in optimizing operational performance.

profile

 

• respected manager with distinguished 12-year career leading sales and customer service operations in both retail and restaurant environments.
• gifted sales strategist and tactician, recognized for driving revenues through innovative and focused campaigns.
• consistently earned top ranks in sales performance in every position held by bringing revenues, profits and market share to new heights.
• extensive expertise in client needs analysis with a consultative approach to customer service operations.
• repeated success guiding sizeable, cross-functional teams in driving record-setting sales operations.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional communication skills, to any professional environment.
• technically proficient in microsoft office suite, including word, excel, powerpoint, and outlook.

 

professional experience

 

general manager teavana corporation                                                                           2008-present

• sharp business acumen and experience in managing broad scope of store operations, from sales/marketing and customer service to employee training and accounting/finance.
• successfully steer high-end tea product sales operations to generate high volume growth and revenue; recognized as one of the top 3 performers in the region.
• facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

restaurant manager midtown art caf                                                                                2003-2008

• strategically allocated and administered budget, while also tracking accounting and payroll to maximize use of financial resources, control costs and boost bottom-line profits.
• effectively hired, trained and directed 25-member staff and actively collaborated in human resource operation functions such as developing work schedules, evaluating performance and providing guidance/mentoring.

 

executive sales director royal dutch airlines                                                                   1998-2001

• spearheaded a broad range of sales operations, from market research and sales performance analysis to b2b sales and account relations.
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

professional education

 

master s of arts in business management and international marketing doane college               2004

 

bachelor s of science in economics kyrgyz state university                                                    1996