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Yyyyyy x. yyyyyy                                            Keith D. Trippie

Social Security Number:              XXX-XX-XXXX

Position:                                            POSITION           



KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

 

 

FACTOR A:  Ability to provide direction and leadership to multiple project teams responsible for implementing small, mid and large scale mission critical application systems and complex enterprise-wide systems.

 

 

In my current position as Acting Deputy Director of the Enterprise Business Management Office and the Director of Portfolio Management at the US Department of Homeland Security Headquarters, I consistently provide direction and leadership to multiple project teams.  I contributed dynamic leadership skills in implementing small, mid and large scale mission critical application systems and complex enterprise-wide systems, with full accountability for developing requirements, justifications and work breakdown structures.  I also cost-effectively allocated and administered the budgets, while handling acquisitions and schedules and leading multi-disciplinary teams consisting of federal employees and contractors.

 

Applying my strong project management abilities, I led the rationalization of enterprise wide applications across 22 IT portfolios and contract administration activities for long-term service contracts.  I directly oversaw technology and business systems modernization projects, including integrating legacy systems with new designs and facilitating the redesign of business processes in close collaboration with business unit leaders. 

 

Among my accomplishments, I led the implementation of the DHS Periodic Reporting Modernization initiative to improve leadership s decision-making ability for over 50 IT investments with annual budgets of more than $3 billion.  I also managed the successful transition of 4 enterprise applications to the DHS Data Center in Mississippi.

 

Serving as a Project Manager for the DHS CIO, I modernized the DHS Intranet, Internet and Collaboration Portal solutions.  In a leadership capacity, I have resourcefully developed a work break down structure, designed a risk plan and mitigation strategy and implemented the acquisition strategy which was instrumental in achieving goals and project requirements.  All projects finished under budget.  The DHS Internet project alone cut DHS Operations and Maintenance on DHS.gov more than 60% within its first year. 

 

To further detail my extensive experience leading large-scale projects, I successfully led a team to develop the Department s Program Management architecture, spanning more than 10 department-wide source systems, developing an enterprise data warehouse and implementing an enterprise business intelligence tool for timely decision support information for DHS senior leadership.  Throughout my career, I have continuously applied my leadership talents toward executing mission critical application systems and complex enterprise-wide systems.
Yyyyyy x. yyyyyy                                       Keith D. Trippie

Social Security Number:              XXX-XX-XXXX

Position:                                            POSITION           



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 
 

 

FACTOR B:  Demonstrated skills in managing IT development projects or complex individual or group projects simultaneously. These include developing plans and schedules, estimating resource requirements, defining milestones and deliverables, and successfully delivering complex systems development solutions in a dynamic project environment.

 

 

With accountability for directly managing IT development projects and complex individual/group projects simultaneously, I have effectively developed plans and schedules, estimated resource requirements, defined milestones and deliverables and successfully delivered complex systems development solutions in a dynamic project environment to maximize results.

 

As demonstrated in my progressive career, I have continually excelled in managing IT projects, with accountability for planning, designing, developing and implementing multiple enterprise-wide applications in a web systems environment.  I conducted comprehensive needs analysis, cost feasibility studies and developed 300s.  In addition, I analyzed systems requirements, developed overall functional and technical requirements and specifications and defined user interface requirements.  I proficiently created risk mitigation plans and developed and executed test plans prior to launch from the server to desktop.  Contributing my solid multitasking and organizational abilities, I implemented multiple DHS enterprise-wide applications, whose user community spans 20 legacy federal agencies, and has the potential to impact 180,000 DHS employees.

 

In a supervisory capacity, I have adapted and applied my leadership talents to manage numerous projects simultaneously, further illustrating the ability to manage multiple functions.  Since 2005, I have supervised and/or provided direct support to the following enterprise wide initiatives: Single Sign On (Internal and External Credentials), DHS Intranet, Internet and Sensitive but Unclassified Portals, Records Management, Disaster Management and Alerts and Warnings, Periodic Reporting, Capital Investment and Planning Control Systems, Secretary Priority Tracker, Mail Business Intelligence Tool, IT Acquisition Review System, Transitioning Enterprise-wide applications from a commercial data center to the DHS target Data Center, amongst others. 

 

In addition, I was in charge of DHS IT investments, ensuring compliance with Congressional and Office of Management and Budget (OMB) guidelines and legislation as well as several Office of the Inspector General (OIG), Government Accounting Office (GAO), and internal audits.  My technical expertise consistently proves instrumental in effectively supervising integrated IT processes and procedures, with strong focus on optimizing productivity, efficiency and quality.
 
As the Chair of the ITIM Working Group, I have also held responsibility for analyzing the existing ITIM policies/process/tools to determine process gaps and develop recommendations to fill these gaps.  I am also in the process of completing the Cost Benefit Analysis for the System for Management Analysis and Resource Tracking (SMART).  I effectively planned, coordinated and led multiple projects concurrently, from inception to completion.
 
 
Yyyyyy x. yyyyyy                                            Keith D. Trippie

Social Security Number:              XXX-XX-XXXX

Position:                                            POSITION           



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 
 
 

FACTOR C:  Ability to develop and implement project management processes, tools, templates and standards and support project management discipline and practices needed to manage project teams.

 

 

A key part of my jobs has been to continually develop, monitor and implement project management processes, tools, templates and standards and support project management discipline and practices.  I actively determined, developed, recommended, and implemented targeted policies and procedures vital to ensuring project completion in accordance with operational goals and timelines.  I have served as a project manager for numerous large IT projects for the federal government and am working towards a Project Management Professional certification.

 

I offer extensive experience managing large scale IT implementations at an organization with over 180,000 members.  I have had responsibility for determining actions to be taken in accomplishing project objectives, including: coordinating workflow, setting deadlines/milestones, identifying resources, developing budgets and establishing target performance capabilities. Additionally I have a comprehensive background in developing work breakdown structures, identifying risks and establishing mitigation plans. 

 

Working independently, I have created both short- and long-term objectives, analyzed alternative solutions, developed cost benefit analyses and determined the best technical solutions.  Overseeing the development of the DHS Systems Life Cycle methodology document, I have collaborated with senior level DHS Program Managers to establish the framework that will be used in the DHS Investment Review Process.

 

Serving as a project manager for the DHS CIO, I was tasked with modernizing the DHS Intranet, Internet and Collaboration Portal solutions.  I planned and directed the project from concept through delivery.  I identified requirements, developed a work break down structure and created a risk plan and mitigation strategy.  Exhibiting solid communication and interpersonal relation abilities, I effectively leveraged my existing support base (contractors and federal employees) and collaborated with other DHS IT personnel from across DHS to support the requirements generation effort. 

 
Further, as the architect of the DHS Integrated Program Management architecture, I integrated all DHS back-office requirements with an integrated web-front end in order to provide senior leadership with timely, high quality decision support data.  I reduced the data reporting requirements on departmental program managers, increased re-use across DHS IT investments and improved the number of investments performing with 10% variance.  
 
I am adept in conducting comprehensive evaluations of projects and am skilled in cost-effectively managing financial resources.  Through effective planning, allocation and administration of budgets, I have been able to boost multiple areas of operational performance and quality while reducing and containing expenses.
 


Yyyyyy x. yyyyyy                                            Keith D. Trippie

Social Security Number:              XXX-XX-XXXX

Position:                                            POSITION           



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 
 
 

FACTOR D:  Demonstrated customer-service skills in building effective relationships with customers to properly manage and deliver on customer expectations. Also includes demonstrated experience in establishing customer service delivery models with reportable measurements.

 

 

I have continually built and established key client relationships to properly manage and deliver on customer expectations.  My solid background in customer service has included responsibility for establishing customer service delivery models with reportable measurements in both the public and private sectors.

 

While working as the Director for Portfolio Management at DHS Headquarters Office of the Chief Information Officer, I ve provided results-driven leadership instrumental to maintaining high customer satisfaction levels.  Demonstrating my dynamic analytical and leadership skills, I created and launched an online Customer Satisfaction survey, leading to immediate usability enhancement requirement strategy.  

 

I resourcefully produced Customer Satisfaction Survey metrics in order to effectively measure performance and support senior-level decision-making.  In addition, I partnered with the business management office in identifying and leveraging enterprise solutions based on customer-defined requirements, in order to provide exceptional service.

 

Further illustrating my capabilities in providing exceptional customer service, I have served as a consultant for numerous private companies, working directly with clients.  I consistently met and exceeded customer satisfaction goals by developing results-driven quantitative and qualitative procedures.  I have a strong background in providing exceptional services, promptly resolving issues and preventing escalation.

 

 


Yyyyyy x. yyyyyy                                            Keith D. Trippie

Social Security Number:              XXX-XX-XXXX

Position:                                            POSITION           



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 
 
 

FACTOR E:  Demonstrated ability to lead, influence and direct progressive change in an organization including process improvement methods and change management efforts.

 

 

Supporting my qualifications in leading, influencing and directing progressive change in an organization, I have initiated process improvement methods and change management efforts.  In my current position as Acting Deputy Director of the Enterprise Business Management Office and the Director of Portfolio Management at the US Department of Homeland Security Headquarters, I consistently design, develop and implement strategies to directly improve productivity, efficiency and performance of daily operations. 
 

As the Acting Deputy Director for EBMO, I directly supported the Executive Director for EBMO in supervising and leading 5 federal employees, with another 7 positions to be filled by the end of FY2008.  I effectively planned and coordinated workflow, defined requirements and assigned projects to optimize utilization of human capital and operational resources.  I consistently performed thorough reviews and analysis to identify strategies to improve production quality. 

 

As a direct result of my leadership and influence, DHS is implementing IT Investment Management across 8 governance processes and the automated System for Management Analysis and Resource Tracking solution which will serve as the DHS Program Management architecture.  DHS moved a $60 million eGov initiative from one DHS Component to another, saving more than 20% within the transition year.  Acquiring senior leadership approval and implementing departmental policy to establish IT Portfolio Management across DHS, I architected and implemented the first 2 segments of the DHS Single Sign On strategy and co-authored the department s Financial, Human Resources and Portal policies. 

 
Additionally, as a former member of the DHS OCIO  s Infrastructure  s Office, I was an active participant of the Enterprise-Wide Change Control board, consisting of security, network, database, system engineers and business leads which managed the overall implementation of changes and improvements to the DHS Data Centers and applications riding on the DHS network.  Throughout my career, I constantly strive to identify areas of improvement and initiate change management efforts.
 

 

 

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