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yyyyyy x. yyyyyy                                                                    

 0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com


career objective                              

results-driven food and beverage manager eager to apply sharp business acumen, team-building, and client relation skills toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer numerous years of managerial and customer service experience with expertise in increasing food and beverage sales, audit scores, and profits in the upscale hospitality industry

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term guest relationships and stellar reputation

ø  proficiently steer f&b financial administration and manage multi-million dollar budgets; oversee p&l, sales, payroll, inventory control, and departmental expenditures

ø  demonstrated record of recruiting, training, and managing top-performing support teams; strategically  plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  negotiate, prepare, and administer key contracts; dynamic communication, presentation, and relationship management skills

ø  develop and implement standard operating procedures and company policies, as well as employee incentive programs and training materials

ø  collaborate with senior management, executive chefs, and interdepartmental personnel to ensure that high standards of quality for f&b department are met throughout the company

ø  monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  consistently maintain a safe, clean, and sanitary environment and compliance with all corporate policies and procedures as well as government laws and regulations

ø  sharp technical proficiencies, including delphi, breeze, remanco, micros, ctc, ncr, compri pos systems, ms office (word, excel, powerpoint), ms publisher, and adobe programs

 

~ key achievements ~

  • effectively oversee all aspects of food & beverage operations at marriott s cypress harbour , a 510-villa resort on 53 acres; on-site facilities include multiple dining options and a retail store responsible for generating $1.92m in revenues
  • increased across-the-board performance for marriott s cypress harbour resort c generated f&b profit 25% over budget, improved aes by .36 points, attained all-time high score of 96% on  pizza hut health inspection, and increased gss in all areas
  • successfully directed human resources, financial handling, and daily operations of busy walgreens location with $10m in annual sales and up to 20 employees
  • successfully managed in-room dining and refreshment operations  at jw marriott  grande lakes, a 1,000-room convention hotel; recruited, scheduled, and supervised 37-member team to ensure optimal levels of guest satisfaction
  • cultivated domestic and international client portfolio, generated $2.5m in annual sales, and played an integral role in leading sales group to attain #1 ranking as an independent realtor with coldwell banker
  • applied exceptional customer service, staff leadership, and sales skills toward managing room service, refreshment center & hospitalities, and catering departments at ny hilton hotel & towers, a 2083-room convention hotel; increased guest satisfaction by 25%, grew hospitalities sales by 18.5%,   and garnered an additional $2.6m in yearly catering sales
  • in recognition of outstanding performance, steadily progressed within 640-room luxury helmsley park lane hotel to attain ultimate position as director of food & beverage with responsibility for up to 140 employees
  • recipient of numerous awards and recognitions, including recognition stock award (2008), most overall improved department (2007), leader of the month (4/05), pride award for manager of the quarter (2001), corporate leader of the quarter (1995)

 

continued


yyyyyy x. yyyyyy                                                                                                                                                                                                   page 2

 

professional experience                

marriott s cypress harbour, orlando, fl                                                                                                 2007 c present

food & beverage manager

 

walgreens, orlando, fl                                                                                                                         2006 c 2007

assistant manager

 

jw marriott grande lakes, orlando, fl                                                                                                  2004 c 2006

in-room dining supervisor

 

coldwell banker team realty, davenport, fl                                                                                          2003 c 2007

realtor

 

ny hilton hotel & towers, new york, ny                                                                                                2001 c 2003

room service & hospitality sales manager

 

skytop lodge, skytop, pa                                                                                                                    1999 c 2001

maître d' / dining rooms manager / facilities manager

 

helmsley park lane hotel, new york, ny                                                                                               1986 c 1999

director of food & beverage

director of catering

catering manager

room service manager

assistant room service manager

professional training                     

c.h.a.m.p.s. certified (2008) ~ t.i.p.s. certified (2008, 2005) ~ florida state serve safe certified (2005) ~

ny industry training program (1988) ~ ny certificate in dining room procedures (1988)


 

yyyyyy x. yyyyyy                                                                    

 0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com


 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of progressive experience managing all food and beverage aspects of daily operations and special events at leading hotels.  i excel at developing and implementing aggressive resource allocation and cost control strategies to drive bottom-line profits and have a solid record of building, training, and managing client-focused front- and back-of-house personnel.  my superior communication skills along with my strong hands-on experience have consistently proven instrumental in my ability to raise customer satisfaction levels.  to complement this background, i ve completed substantive professional development programs, including c.h.a.m.p.s., t.i.p.s., and florida state serve safe certification.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

yyyyyy x. yyyyyy

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