career objective                              

results-driven operations manager eager to contribute superior business development, strategic marketing, and customer service skills toward supporting the employer in optimizing revenue performance

 

profile                                                

ø  offer numerous years of progressive operational management and customer service experience, with expertise in:

ø  managing sales, client relations, and staff operations in diverse, highly competitive environments

ø  training and directing top-performing support teams

ø  strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs

ø  facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  overseeing incoming inventory/shipments for quality assurance

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  trilingual in english, french, and greek

 

professional experience                

owner/operator, munchinland home daycare, sacramento, ca                                      2004 c 2006

         proficiently provided a wide range of supervision and caregiving services for 14 children aged six months to 12 years; ensured an educational, fun, and safe environment at all times

         actively pre-schooled four children; created an innovative and effective curriculum for all children

         prepared and served meals in accordance with special needs

 

assistant manager, hmshost, dorval airport, montreal, qb                                           2003 c 2004

         successfully oversaw all aspects of daily operations for three food, beverage, and bar establishments; achieved outstanding levels of employee productivity and customer service

         proactively trained and managed 40-member team; performed human resources functions including staff development, evaluations, scheduling, and union relations

         oversaw product quality and shipment accuracy through diligent monitoring of incoming vendor deliveries and resolved any discrepancies; ensured compliance with all health and safety standards

 

general manager, dapasquale restaurant, montreal, qb                                                1996 c 2003

         directed operations and customer service efforts at this fast-paced, high volume downtown restaurant; consistently met and exceeded sales targets while maintaining superior quality standards

         cost-effectively managed purchasing and facilitated productive vendor relationships to achieve competitive pricing and boost bottom-line profitability; oversaw all equipment maintenance and repair

         managed broad scope of accounting and finance activities including monitoring and analyzing revenue, handled accounts payable/receivable, daily banking, and payroll administration; additionally performed marketing functions

         maintained adherence to company and city sanctions, safety regulations, and policies and procedures

         developed and implemented highly successful annual toy drive for local non-profit youth organization

 

education                                           

accounting/finance, concordia university, montreal, qb                                               1994 c 1998

associate s degree in business administration, vanier college, montreal, qb              1993

 

~ credentials/certifications~

travel and tourism certification, concordia university, montreal, qb                                        2002