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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Home (xxx-xxx-xxxx
Cell (xxx-xxx-xxxx
abc@xyz.com
Citizenship: United States
Job Announcement: KL-0000 xxxxxx xxxx , xxxx , xxxxx 000007
Agency: Veteran s Health Administration
Core Competencies
Customer Service, Client/Public Relations, Administrative Operations, Data Entry, Database Management/Maintenance, Inbound/Outbound Communications, Problem Solving, Presentations, Written Communications, Report Production, Records Management, Training and Development, Team Leadership/Supervision, Project Management, Computer Operations, Licensed-Life, Health and Annuity
Professional Experience:
August 1998 to present
New York Life/AARP Operations
Customer Service/Team Lead
Annual Salary: 40,000
Hours per Week: 37.5
Supervisor: Charisse Browder; Phone: 813-288-5500; Permission to Contact: Yes
Proficiently process inbound calls from existing and potential Life, Health and Annuity insurance clients, applying industry expertise toward providing informed responses to product/service inquiries; hold multi- Life, Health and Annuity Licenses for all states except Washington. Additionally serve as Outbound Representative/Team Lead. Demonstrate strong communication, problem solving and customer service skills in effectively managing escalated issues through to successful resolution, ensuring optimal levels of customer satisfaction.
Contribute solid leadership skills toward delivering new hire training in products/services, effective customer service techniques and internal/regulatory policies, procedures and standards; monitor calls for quality control. Facilitate ongoing staff coaching and provide constructive feedback vital to building top-performing teams.
Provide Supervisor with detailed reports instrumental to tracking and adjusting operations in order to maximize productivity, efficiency and quality of operations. Routinely use varied software/applications including LSP, RVI, Blue Pumpkin, and CC Pulse.
September 1997 to present
Hillsborough Community College
Staff Assistant
Annual Salary: $10k (Part time)
Hours per Week: 22
Supervisor: Theresa Oosting; Phone: 813-840-0015; Permission to Contact: Yes
Concurrent with full-time position presented above, support broad scope of student, teacher/staff and campus functions. Entrusted with opening and closing facility. Proficiently proctor test for teachers and actively assist Campus Manager/Dean with administrative activities including reporting on professor office hours and attendance as well as student no shows.
Interface directly with students in assisting with signing up for and dropping classes, providing curriculum/ program information and managing inbound calls from both existing and potential students.
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Yyyyyy x. yyyyyy Page 2 of 2
Professional Experience continued
November 1987 to July 1998
Hill-Donnelly Corporation
Customer Service Representative/Computer Operator
Annual Salary: $24K
Hours per Week: 46
Supervisor: N/A C Out of Business
Actively supported company in sustaining and growing business by facilitating orders fulfillment to meet critical deadlines and client needs/specifications. Efficiently managed reel to reel jobs, with accountability for office operations, payroll and census tract. Demonstrated versatility and strong project management skills in collaboratively running Mailroom, Pressroom and Shipping operations in fast-paced, time-sensitive environment requiring superior planning, prioritization, organization, and multitasking abilities.
Education
St. Leo s University
Degree: MBA
Major: Accounting
Earned: N/A C in progress
National Lewis University
Degree: Bachelor of Science
Major: Applied Behavioral Science
Earned: 2005
GPA: 3.26/4.0
Semester Hours: 120
Hillsborough Community College
Degree: Associate of Arts
Major: Liberal Arts
Earned: 1999
GPA: 3.5/4.0
Semester Hours: 66
Career Development/Continuing Education
Life Office Management Association (LOMA):
ACS 100 Foundations of Customer Service
LOMA 280 Principles of Insurance
LOMA 386 Underwriting
Employer-Sponsored:
Conservation Training
Loan Training
Suppressions
Exchanges on Demand
Excellence in Customer Service
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Home (xxx-xxx-xxxx
Cell (xxx-xxx-xxxx
abc@xyz.com
Citizenship: United States
Date
Veteran s Health Administration
Address
City/State/Zip Code
RE: KL-0000 xxxxxx xxxx , xxxx , xxxxx 000007
I am extremely interested in being considered for a position with the Veteran s Health Administration, as referenced above. To acquaint you with my qualifications, I am currently seeking a submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I offer extensive experience in client-focused, service-oriented environments where dynamic administrative, customer relation and problem solving skills are critical to optimizing delivery of services. I am highly effective in identifying and addressing customer needs, providing responsive solutions to escalated issues and ensuring client satisfaction in quality and efficiency of services. Additionally, I currently train and lead our customer service team, illustrating strong leadership skills. I am licensed in Life, Health and Annuity in all states except Washington, providing me with a solid understanding of the health care system that should be of value in supporting VHA operations. Further, I possess strong data entry, report/document production and computer skills. To complement this background, I am presently pursuing an Masters in Business Administration and have earned a BS in Applied Behavioral Science; I also actively participate in ongoing professional training and continuing education.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Home (xxx-xxx-xxxx
Cell (xxx-xxx-xxxx
abc@xyz.com
Citizenship: United States
Job Announcement: KL-0000 xxxxxx xxxx , xxxx , xxxxx 000007
Agency: Veteran s Health Administration
Date
Contact Name
Company Name
Address
City/State/Zip Code
RE: KL-0000 xxxxxx xxxx , xxxx , xxxxx 000007
Dear _______________________________:
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.
Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.
Sincerely,
Yyyyyy x. yyyyyy
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