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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx ~ abc@xyz.com

it professional

technically-savvy professional with complete knowledge of network maintenance, quantitative analysis, project management, and business development. highly skilled in diagnosing, troubleshooting, and repairing network, hardware, software and peripheral problems. able to determine and achieve short- or long-term customer/user service and support goals. identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations.

 

information technology / business development / hardware installation

client relations / technology integration / personnel relations

teambuilding & leadership / problem identification & solutions

education

associate of science in computer networking systems

itt technical institute   san bernardino, ca: 2005-2007

-         comptia certifications (comp0000 xxxxxx xxxx , xxxx , xxxxx 0000089)

-         network+ | a+ | security+

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career history

 

network specialist, 09/2008 c 04/2009 ~ charter communications, riverside, ca

  • provided technical assistance to computer system users and answered questions or resolved computer problems for clients in via telephone or from remote location.
  • answered user inquiries regarding computer software or hardware operation to resolve problems.
  • collaborated with engineers, field technicians, and external telecommunication carriers to identify, assess, and resolve services concerns.
  • oversaw a ticketing system aimed at providing a higher level of efficiency when addressing the service needs of clients leading to enhanced client relations; ensured that service level agreements were consistently adhered to.
  • conferred with engineers, users, and management to establish requirements for new systems or modifications and to refine traffic patterns.
  • entered commands and observed system functioning to verify correct operations and detected errors; resolved performance bottlenecks, alarm correlations, and provided escalation when necessary.
  • generated reports of daily data communication transactions, network, and network monitoring systems, problems and remedial actions taken, or service provision activities.

 

desktop support, 01/2008 c 07/2008 ~ pacific rim contractors, santa ana, ca

  • oversaw the daily performance of computer systems and addressed the technical support needs of personnel on a consistent basis.
  • evaluated pc hardware and peripherals including desktop computers, printers, scanners, modems and network printers, and recommend repair, improvements, or upgrades.
  • read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, infrastructure devices, or appropriate software.              

awards

1st place divisional capstone project at itt tech

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