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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx abc@xyz.com

 

results-focused executive-level leader with expertise in driving team-based operations to maximize sales, guest services, and bottom-line profits eager to contribute talents toward supporting a dynamic hospitality organization in surpassing business performance.

 

profile

 

         demonstrate solid multi-property operations management, quality / cost control, accounting / finance, food & beverage, budgeting / p & l, and training / development experience.

         adept at establishing innovative marketing initiatives and optimizing hotel revenue centers; able to build critical client relationships and professional networks.

         strategically plan, prioritize, and coordinate team-driven workflow to maximize productivity, efficiency, and quality; recognized as the go-to person for immediate resolution of operational challenges.

        actively communicate a hospitality company s vision, value, and goals in order to profitably ensure both a consistently successful sales performance and a continually satisfied and loyal customer base.

        fluent in french, arabic, and english.

 

~ education, certifications, and technical proficiencies ~

 

b.s., hotel and restaurant management                                                                        canyon college

 

professional certifications

hampton inn / hilton garden inn general manager (hilton hotels)

community association manager • food & beverage training • revenue maximization

hilton onq property management system • hilton onq rates & inventory maintenance

 

ms office • pc support / networking 1, 2, & 3 • unifocus • micros • pbx

 

professional experience

 

abec resorts pineapple management

palms of destin resort and conference center, destin, fl

silver shell beach resort and spa, destin, fl

silver beach towers resorts, destin, fl

 

vice president resort operations                                                                                   2008 c present

 

key achievements

ø profitable analyze wide-ranging business activities to increase organizational efficiency, as well as implement pioneering strategies toward improving overall resort operations.

ø developed policies and procedures for all resorts to maintain superior hospitality standards.

 

        apply dynamic leadership talents toward successfully overseeing comprehensive daily operations of three deluxe resorts, along with generating profitable sales within various popular food and beverage facilities (i.e. trader vic s restaurant, the sand bar) and related beachside ventures.

        drive business growth by formulating and ensuring compliance with critical operational budgets, including regularly monitoring occupancy and adr, approving capital and high-ticket expenditures, and responding to multifaceted operational challenges to maintain profit objectives.

        liaise with top-performing management to develop strategic business plans, marketing initiatives, and organizational agendas; conduct essential operations review for executive-level personnel.

        provide outstanding site-based quality control to ensure optimal guest satisfaction and the maintenance of clean, orderly, and visually appealing resort environments.

        maximize operational efficiency by managing all human resources, accounting, and it administration functions with resort facilities to ensure seamless business processes at all times.

yyyyyy x. yyyyyy

(xxx-xxx-xxxx page two

 

professional experience

(continued)

 

pineapple management

residence inn, san antonio, tx

hampton inn six flags, san antonio, tx

hampton inn atlanta-buckhead, atlanta, ga

 

general manager                                                                                                                         2006 c 2008

 

key achievements

ø improved guest satisfaction (gss / salt) scores from 48% to 82.3%, along with completing aggressive property-wide renovation plans to achieve a passing qa score and ensure continued regional dominance.

 

        strategically steered hotel operations to optimize bottom-line profits, including supervising all front desk, food & beverage, conference / meeting, catering, human resources, sales, housekeeping, and maintenance activities.

        contributed exceptional interpersonal relations abilities toward conducting valuable personnel meetings and individual reviews instrumental in facilitating productive team building, improving communication measures, and encouraging useful staff feedback.

        spearheaded a comprehensive open-line, inter-departmental communication / coordination policy to ensure guest requests and complaints were resolved promptly and effectively.

        resourcefully reviewed room inventories with sales team to develop marketing strategies to attain new business opportunities for continued marketplace presence.

        generated maximum financial and operation performance by profitably implementing efficient yield management processes.

 

hilton hotels corporation

hilton garden inn, st. augustine beach, fl

 

general manager                                                                                                                         2004 c 2006

 

key achievements

ø recognized as the #1 hotel in revenue per available room (revpar) for the company s southeast region, along with attaining overall hospitality and guest service satisfaction scores of 92%.

 

        led strategic property-wide revenue efforts that emphasized driving market share and maximizing revpar for a high-volume beachside hotel.

        managed daily facility operations, including overseeing all food & beverage, conference / meeting, catering, and related hospitality activities to ensure smooth operations and high levels of guest satisfaction.

        prepared accurate weekly labor forecasting and cost-effectively scheduled employees; regularly met with departmental managers to guarantee adherence with company policies and procedures and compliance with corporate financial objectives.

 

~ additional professional roles held ~

 

 

general manager

hampton inn, st. augustine, fl                                                                                                 2002 c 2004

food & beverage manager

costa brava resort, city, state / country                                                                             2000 c 2002

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