0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

career objective

 

detail-oriented, solutions-focused, and goal-driven professional desiring a challenging and rewarding consumer finance / organizational support role within a dynamic and successfully progressive organization.

 

profile

 

ø  offer over 10 combined years of solid experience in consumer finance, accounting, and sales support roles, including expertise within policy / procedure implementation, financial analysis, and client relations capacities.

ø  demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily problems in a proactive manner and streamlining processes to increase efficiency while consistent maintaining solid professional work ethics.

ø  adept in reconciling, billing, and consumer-based financial dispute resolution, as well as demonstrating success in cash auditing and non-cash transactions.

ø  proficient at seamlessly blending strong decision-making abilities with exceptional leadership attributes and successful interpersonal relationship-building techniques.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality and diplomatic customer / client services interaction at all times.

ø  contribute intelligent business acumen, solid analytical attributes, and sharp troubleshooting abilities, along with exceptional written and verbal communication skills.

ø  skillful in setting goals and developing action plans, along with consistently demonstrating outstanding self-reliance toward achieving perfection in all professional and personal endeavors.

ø  excel within independent or team-based environments to meet and/or exceed all organizational goals and objectives.

 

professional experience

 

finance administrator

keane, inc., city, state?                                                                                           2005 c present

ø  maintain responsibility for performing accounts payable / receivable and collections functions, including auditing general ledger accounts and performing month-end and fiscal year-end financial processes and branch- and regional-level audits.

ø  forecast revenue and cost through the accurate analysis of internal and external business trends for reporting units in new york, new jersey, and the midwest, as well as provide management with updated sales information and weekly sales reports.

ø  successfully create and maintain various projects and reports utilizing peoplesoft, cognos, and finance trainer in order to track financial performances, educate management and other business personnel, and effectively support business objectives.

ø  efficiently extract and organize historical data for new business prospects in the new york-based state and local governments.

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professional experience

(continued)

 

accounting clerk / day group coordinator

stratton mountain resort, stratton mountain, vt                                                  2002 c 2005

ø  effectively audited cash deposits, verified payments, and ensured a high level of financial integrity at all times, including providing beneficial support services to various other organizational departments.

ø  successfully spearheaded the development of dynamic new financial models within a revenue tracking system, along with performing subsequent implementation at retail stores throughout the resort.

ø  accurately entered and reconciled jd edwards-based general ledger accounts, performed all billing functions, and actively assisted in the creation of new marketing initiatives to increase business prospects.

ø  developed and implemented various resort-wide policies and procedures, to support optimal levels of customer service at all times, while consistently exceeding day group revenue objectives and assisting in the generation of over $350,000 in revenues.

 

sales / customer service representative

fleet bank, saratoga springs, ny                                                                                 2000 c 2002

ø  proactively participated in sales, marketing, and business development initiatives, including processing all bank transactions, controlling branch-based inventory, overseeing cash shipments and forecasting atm usage, and training and supervising teller personnel.

ø  achieved substantial familiarity with various personal finance products, including home equity loans, checking / savings accounts, credit card offerings, and investment banking.

 

customer service representative

pioneer savings bank, latham, ny                                                                                1998 c 2000

ø  successfully counseled customers on retirement, savings, and loan decisions, as well as actively evaluating new bank products, participating in optimal consumer conflicts resolution, and cost-effectively identifying branch-level errors.

 

education

 

bachelor of arts in sociology

state university of new york at albany

 

computer skills

 

proficient in microsoft office / peoplesoft / jd edwards / shift4 / ross /

visual host /pos / apropos / micros / photoshop / dreamweaver /

flash / quark / illustrator / fireworks / internet applications.