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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

Objective

 

Dedicated and results-focused Multi-Unit Management Professional eager to contribute extensive operations leadership, P&L, and team-building talents toward supporting a dynamic employer in optimizing bottom-line performance.

 

Profile

 

Substantial experience in restaurant and retail industries with proficiency in all aspects of multi-unit management including hiring/staffing, employee development, customer service, budget administration, sales, marketing, and promotions. Resourceful, assiduous and versatile self-starter; set goals and decisively develop action plans for attainment. Proven financial acumen; meticulously monitor fiscal status to optimize profitability, cost control, and budget compliance. Outstanding skills in selecting and training quality talent, developing both associates and management personnel, fostering workplace diversity, and driving compliance with EEO criteria.  Exemplary organizational, interpersonal, forecasting, problem solving, and communication skills.

Selected Achievements:

 

        Led district to rank as region s top-performing unit in both sales and Net Operating Income from 2004 to 2007.

        Selected as Best New Business of the Year in 2003 and recognized as District Manager of the Year in 2005.

        Recognized as General Manager of the Year in 1997 and 1999.

        Presented with Clean Sweep Awards in 1997 and 1999 and Team Builder of the Year in 1999.

        Transformed lowest-performing unit region-wide to achieve top net revenues within six months.

        Promoted to General Manager after only one week with Caf 401, an upscale 300-seat restaurant which included a 184-seat outdoor dining area; chosen as Pittsburgh s best outdoor dining restaurant in 1992.

        Dramatically boosted liquor sales revenues by 100%+ during first three months of employment with Gateway Clipper Fleet, and hired, trained and scheduled 100+ employees in providing dinner cruise experiences.

 

Professional Experience

 

Cracker Barrel Old Country Store Inc., Lebanon, TN, 1993 to 2008

District Manager           (1999 to 2008)

         Spearheaded daily business operations for seven restaurant and retail units spanning four states and generating $28M+ in annual sales.

         Applied dynamic leadership talents toward recruiting, hiring, training and managing hourly staff of 750+ and management team of 45+.

 

Continued

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

         Proactively developed highly productive management personnel through initial training, one-on-one coaching, mentoring, performance evaluations and feedback, and career advancement counseling.

         Analyzed, defined and administered monthly, quarterly and annual budgets, established precise sales targets, and successfully steered margin improvements.

         Championed opening and launch of four units at the District Manager level.

         Handpicked by head office based on proven performance to facilitate personnel development seminars and classes.

         Innovatively developed and instituted development course for top Associate Manager prospects eagerly adopted by all regions throughout company.

General Manager          (1996 to 1999)

         Directed efficient business activities for $4M/year restaurant and retail operation and mentored new General Managers.

         Opened two units which progressed to function as training units within six months.

         Significantly fortified cost control throughout company by formulating food cost inspection strategy.

Associate Manager       (1993 to 1996)

         Expeditiously orchestrated operations to achieve unparalleled guest service, food quality, and guest satisfaction, rapidly producing highest sales volume company-wide.

         Strategically reduced expenses related to supplies, food, labor, and maintenance.

         Oriented, trained and motivated employees to decrease turnover by 20%.

 

 

Additional Experience:

General Manager, Caf 401, Pittsburgh, PA, 1991 to 1993

Cruise Manager, Gateway Clipper Fleet, Pittsburgh , PA, 1989 to 1991

 

Education & Professional Development

 

General Business Studies, Alderson-Broaddus College, Philippi, WV

 

ServSafe Certified

 

Kepner-Tregoe

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