yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused business support professional specializing in driving operations growth, leading multifunctional teams, managing key projects, developing valuable client relationships, and cultivating a strong brand image with superior quality eager to offer 20 years experience toward maximizing an employer s success.

 

profile of qualifications

 

         top-performer who makes decisions to reflect positively on business productivity, corporate well-being, and client satisfaction.

         excellent communicator who successfully interfaces with all levels of business representatives and internal / external clientele.

         integral leader who plans, prioritizes, and manages multiple projects within fast-paced, deadline-driven environments.

key areas of expertise

 

project management                          client / business relations                information management                  audits compliance

strategic analysis / planning            data / records management             quality assurance / control              training / development

career highlights

 

         achieved an above and beyond award from glaxosmithkline for 2003, 2004, 2005, 2006, 2007, and 2008.

         recognized for job performance excellence with multiple glaxosmithkline spirit awards for 2005, 2006, 2007, and 2008, along with attaining glaxosmithkline s employee performance award in 2005 and 2008.

professional synopsis

 

 

corporate information representative (2003 c 2009)

         utilized broad scope of industry and professional services knowledge toward providing accurate label information to healthcare professionals and consumers which was instrumental in increasing brand loyalty and overall prescription sales.

         responded to high-volume calls and followed up with pharmacies and physician offices to ensure seamless processes at all times.

         expertly collected patient information and processed detailed reports for critical tracking purposes, along with providing data on recalled products, financial programs, and supporting medicaid and medicare patients on various internal programs.

         contributed strong analytical abilities toward researching pending cases and following up on customer inquires until cases were resolved, including providing detailed reports to senior-level management pertaining to escalations as necessary.

         served as project liaison while maintaining updated beacon database information and functioning as point-of-contact for escalations, along with completing key quality assurance and adverse events documentation in compliance with fda guidelines.

         planned, conducted, and completed reports on audits, and prepared and implemented corrective action plans.

         drove organizational efficiency by handling reimbursement practices, investigating purposes of request, confirming information with pharmacies, processing check requests, and submitting requests to accounts payable teams.

         supported sales representatives with information on processing continuing medical education grants, provided eligibility requirements, and tracked status.

 

imaging technology specialist i / ii (1992 c 2003)

         strategically steered comprehensive project activities and served as a liaison for finance groups, including downloading retrievable information from networks to microsoft access-based databases, as well as assisting clients with how to locate invoices.

         researched and tracked information from computer-assisted retrieval systems for audits, investigations, and other inquiries, along with supporting analysts in scanning hard copies, maintaining statistical logs, and writing records retention schedules.

         coordinated vendor off-site vault storage facilities management with regard to hard copy documentation, microfilm, and compact disks, including performing quality inspections on images and data, and conducting audits with legal and complete reports.

 

 

clinical receptionist

         applied dynamic administrative support talents toward handling high-volume emergency calls within a fast-paced call center, including managing appointment scheduling, patient relations, financial operations, cash balancing, and insurance verifications.

         optimized clinic efforts by pulling and filing medical records and ordering charts within a computerized system.

education & technical summary

 

bachelor of science in business administration (dean s list)                                            north carolina wesleyan college

 

ms office • ms publisher • lotus notes • hyperion • iap reporting systems • forecast tracking • peoplesoft • kris jr. database