Yyyyyy x. yyyyyy

Country of Citizenship: United States

 

Core Competencies

 

Administrative Operations, Office Administration, Executive Support, Administrative Assistance, Secretarial, Clerical, Legal, Public Service, Customer Service, Communications, Interpersonal Relations, Project Management, Reporting, Records Management, Inventory Control, Strategic Planning, Scheduling, Staff Training and Supervision, Workflow Planning/Assignment, Multi-Tasking, Time Management, Organization, Detail Orientation, Quality Assurance, Office Technologies/Automation, Help Desk/Technical Support

Experience

 

November 2008- Present

Prometric

Columbia, MD

Hours per Week: 45-48

Salary:

Supervisor: Confidential; Phone: N/A; Permission to Contact: No

Administrative Manager

Ensure delivery of quality, client-focused services in driving center operations for global provider of IT credentialing services including testing and assessment.  Effectively manage candidate registrations and monitor sessions to ensure testing integrity/security.  Efficiently maintain inventory of supplies and test materials to meet real and projected stock requirements. 

Provide timely filing of center problem reports.  Capitalize on Global Help Desk technical support services as well as Operations Management support services to maximize productivity, efficiency and quality of administrative operations.

 

July 2005- November 2008

Maximus WOTC Program

Columbia, MD

Hours per Week: 40

Salary:

Supervisor: Michele Tillman; Phone:    Permission to Contact: Yes

Office Assistant/Customer Service Representative

Productively supported general business operations through comprehensive office assistance and customer servicing. Contributed subject matter expertise as well as dynamic communication and leadership skills toward delivering new hire training in application procedures and policies.  Efficiently processed tax credit applications for multiple organizations to meet critical timelines.  Oversaw high-volume mail processing.

 

 

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Christine Ngo Bikoi                                                                                                   Page 2 of 3

 

August 2004-October 2006

Batz & Weiner Family Dentistry

Laurel, MD

Hours per Week: 40

Salary:

Supervisor:  Dr. Shah; Phone:    Permission to Contact: Yes

Dental Assistant

Demonstrated strong public relation skills in preparing patients for consults and procedures as well as providing post-operative instructions.  Ensured compliance with health and safety standards in setting up and handling operating room equipment, instruments and supplies.  Assisted General Dentists with complex procedures.

 

November 2003-June 2004

Law Office, Attorney Bilong

Yaounde, Cameroon

Hours per Week: 40

Salary: N/A

Supervisor: Mr. Bilong; Phone: N/A; Permission to Contact: N/A

Executive Secretary/Customer Service Representative

Played key role in maximizing business operations by providing wide range of administrative services and executive support for busy law practice.  Efficiently reviewed and prepared charts for court.  Proficiently set appointments and prepared detailed agendas.

 

January 2000-June 2002

Home Services Company

Yaounde, Cameroon

Hours per Week: 40

Salary: N/A

Supervisor: N/A; Phone: N/A; Permission to Contact: N/A

Manager

Conducted job applicant interviews to identify and secure top candidates. Strategically planned and coordinated employee assignments to optimize use of resources in meeting operational goals.  Drove business growth by actively promoting superior public relations.

 

Education

 

University of Yaounde II, Cameroon

Degree: Masters in Business Law

Earned: 2003

GPA: 3.85/4.0 scale

Credits Earned: 35

 

University of Yaounde II, Cameroon

Degree: Bachelors in Private Law

Earned: 1999

GPA: 3.87/4.0 scale

Credits Earned: 124

 

Christine Ngo Bikoi                                                                                                   Page 3 of 3

 

Specialized Training/Certifications

 

Criminal Justice and Office Technology, Howard Community College; 2004-2006

English Language, American Language Center, Yaounde, Cameroon; 2002

 

Awards/Honors

 

Employee of the Month, Maximus; February 2008

 

Technical Proficiencies

 

Microsoft Office (Word, Excel, Power Point); Windows 95, 98 and XP; Internet, Help Desk Concept

 

Languages

 

Fluent in English, French, Bassa