sales management

results-oriented professional with solid skill in sales, client relations, customer service, and a strong desire to succeed. dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues, and management. talent to identify the needs of clients and to encourage a risk-free, positive atmosphere to meet those needs and simultaneously drive sales growth. demonstrate talent for developing and implementing plans that successfully meet the sales objectives of an organization.

customer service / trouble-shooting / personnel relations / strategic planning

sales management / professional development & training / customer satisfaction strategies

professional experience

significant accomplishments

  boosted daily sales revenue by $30,000 daily with a focus on inside sales, new accounts, and product demonstration. (2000 c 2009)

  remained significant in cultivating a business environment resulting in profit optimization and rollout of additional 5 more satellite locations. (2000)

  drove revenue and impacted growth of the satellite location necessitating a bigger facility for more inventory and sales representatives. (2000)

  appointed branch manager of the first volutone satellite location in cerritos; demonstrated ability to maximize revenue from $6,000/day to $20,000/day. (1998)

  tracked 50+ outbound calls daily resulting in a customer base of 300+ car audio shops, expediters, and custom home theater installers. (1996 c 1998)

volutone distributors, simi valley, ca (1996 to 2009)

csd (car stereo distributors), buena park, ca (1991 c 1996)

generate new and repeat sales by providing product and technical information in a timely manner. determine customer requirements and expectations in order to recommend specific products and solutions. obtain accurate information from vendors relating to shipment dates and expected date of delivery. proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability. increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.

• educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• contact customers following sales to ensure customer satisfaction and resolve any complaint.
• remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals.
• manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• communicate to upper management unexpected increases or decreases in demand for products.
• assist in scheduled physical inventory counts.
• present a professional image at all times to customers and vendors.