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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Objective
Productive, quality-oriented professional eager to contribute exceptional project management, client relation and organization skills toward supporting the employer in optimizing operations.
Profile
Offering comprehensive background in management, sales and customer service, with consistent results in achieving fiscal and organizational objectives. Dynamic communication, presentation, relationship building and critical thinking abilities. Excel at interacting with broad populations including senior management, staff, clients and external contractors. Highly versatile; quickly master new roles, responsibilities, technologies, and environments. Demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease. Fluent in English, Hindi, and Urdu.
Oral & Written Communications Customer Service Team Building Process Improvement
Strategic Planning Problem Resolutions Organization Delegation
Negotiation Research & Planning Resource Allocation/Administration
Career Background
SunTrust Bank (Waldorf, MD) 2008-Present
Financial Services Representative-4/ Assistant Branch Manager
Play key role in optimizing staff performance by delivering dynamic training and development programs for new hires in broad areas of retail branch banking.
Serve as Manager on Duty in absence of Branch Manager, due to exceptional dedication and management qualities.
Contribute dynamic leadership skills toward managing all aspects of day-to-day sales, service and operational activities, with strong focus on optimizing productivity, efficiency, and performance.
Train, mentor and motivate 6-8 team members, playing an instrumental role in their development and top performance, while ensuring critical compliance with all policies and procedures.
Strategically drive market penetration through public outreach and education as well as building key relationships with Chamber of Commerce and local businesses.
Chevy Chase Bank (Hanover, MD) 2006-2008
Senior Sales and Service Associate
Consistently met and exceeded branch sales objectives, integral to optimizing bottom line profits.
Promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
Successfully contributed to business development by using proactive prospecting techniques to generate new customers.
Coached tellers and other sales representatives on sales and operational requirements to ensure critical compliance with all regulations and the company s risk management policies.
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Career Background continued
CarMax Auto Superstores (Laurel, MD) 2003-2006
Sales Associate (2005-2006)
Contributed dynamic information gathering, needs assessment and analytical skills toward effectively and diplomatically responding to customer issues for timely resolution and enhanced satisfaction with company's delivery of customer service.
Applied advanced communication and problem solving abilities toward effectively negotiating with customers in-person, on the phone, and via correspondence.
Trained, developed, supervised, and evaluated a high-performance support team of buyers assistants vital to attaining company objectives.
Buyers Assistant (2004-2005)
Significantly reduced losses by monitoring and eliminating discrepancies in Carfax computer-based Vehicle Reports Registry.
Actively supported employer in sustaining and growing business by providing quality service in processing customer transactions.
Business Office Administrator (2003-2004)
Played vital role in sustaining and growing business by consistently delivering world-class service in responding to client inquiries via phone and correspondence on a daily basis regarding contract-, sale-, and title-related issues.
Strategically maximized business opportunities by initiating, cultivating and maintaining proactive relationships with key contacts with loan-issuing agencies and loan-holders.
Relied upon to perform store opening and closing duties and assist with cash management in service department and vehicle sales transactions.
Wolpoff and Abramson, LLP (Rockville, MD) 2001-2002
Assistant Supervisor; Court Work
Demonstrated strong leadership skills in supervising daily activities of a 6-person department for a law firm specializing in Collections.
Directly supervised 6 Process Serving Companies to ensure correct service of court documents to defendants, integral to supporting case success.
Proficiently developed pending case reports instrumental to supporting staff in monitoring and effectively managing projects.
Prioritized, planned and coordinated multiple simultaneous projects and case matters to maximize efficiency and achieve critical timelines.
Appointed to serve as lead point of contact for processing all arbitration claims for the law office through the National Arbitration Forum.
Additional Experience
United States Navy (Andrews AFB, MD) 2002-2009
Aviation Machinist s Mate
Education & Training
University of Maryland (Adelphi, MD)
BS in Criminal Justice
Select Masters-level Courses in Justice Administration, 1 year
Center for Naval Aviation Technical Training (Whidbey Island, WA)
Initial EA-6B Power Plants and Related Systems, 2005
Advanced EA-6B Power Plants and Related Systems, 2005
Technical Skills
MS Office, Windows XP, Databases and Computer-based Records Management, Cashiers and Accounting Software
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