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yyyyyy x. yyyyyy

10417 round hill rd. • spotsylvania, va 22551

xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-focused technology generalist eager to contribute talents in network management/ administration and telecom systems toward supporting the employer in maximizing performance.

 

profile

 

cisco-certified professional offering solid and progressive management-level telecommunications experience, including experience within network management, data administration and technology support capacities. in depth experience in client-focused industries focused on delivering world class customer service. proven track record of solving complex telephony and technology issues, while delivering quality support services. extensive voip and analog telephony integration experience, including nec 2400 imx pbx, cisco call manager, and avaya one-x across 4 buildings. background as facilities department interim manager, responsible for establishing and managing facilities inventory database for optimal space allocation. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. dynamic communication, decision-making, analysis, and relationship management skills.

 

professional experience

telecommunications specialist time warner cable                                                                                     1999-2008

  • substantially enhanced performance of operations and 600+ employees across 4 facilities by strategically planning, driving and supporting nec pbx and cisco voip systems migration to avaya system.
  • tasked with the management of all cell phone and pager communications for 800+ employees across numerous locations nationwide.
  • successfully provide preventative maintenance and troubleshooting support for the tandberg vtc video conferencing network and 24x7 network operations center.
  • efficiently provide support for all integrated audiovisual systems and ancillary equipment including nec, amx, extron, gentner, clearone.
  • engineered innovative applications and integrations, including voicemail dial trees, in progress call recording , automated call distributions, and report generation.
  • successfully provided engineering and support expertise on avvid solution deployment and operation.
  • serve as administrator for the successful coordination and implementation of multi-departmental moves.

 

senior field engineer vision communications services                                                                              1991-1999

  • actively served as lead technician in the installation of nec key and pbx systems.
  • consistently provided engineering support to field personnel/customers, remote maintenance to pbx/voice mail systems and troubleshooting of various systems.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

senior technician star data com                                                                                                               1989-1991

technician henkle & mccoy                                                                                                                        1986-1989

 

professional education

 

bachelors of science in information systems strayer university                                                                   present

tandberg video conferencing; tandberg certified technical associate (mxp)                                                2006   

tandberg management suite; tandberg certified tms specialist                                                                     2006

cisco ip telephony certification                                                                                                                          2003

cisco unity system engineer certification                                                                                                          2003

network + certification                                                                                                                                     2001

a+ certification                                                                                                                                                  2000

 

technical proficiencies

pbx systems:                                                               voice mail systems:

neax 2000 ivs                                                             active voice repartee

neax 2400 ims (sim, img, mmg, rds, mds hds)       nec ad120 w/unified messaging

neax 2400 ics (imgx, imgxh, imx)                             cisco unity w/unified messaging

cisco call manager                                                avaya modular messaging

avaya one-x 

 

yyyyyy x. yyyyyy

10417 round hill rd. • spotsylvania, va 22551

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a management-level telecommunication capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in telecommunication operations, network management, data administration, and technology support. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, decision-making, analysis, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

 

yyyyyy x. yyyyyy

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