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professional objective
enthusiastic customer service specialist eager to offer high-volume client relations, team training / development, operations support, and workflow prioritization experience toward maximizing a progressive employer s success.
profile of qualifications
top performer who excels at supporting business productivity, company well-being, and client satisfaction.
integral leader who interfaces with all business representatives, vendors, and clients through to executive level.
out-of-the-box thinker who plans, prioritizes, and manages tasks within fast-paced, high-pressure environments.
ambitious self-starter who offers superior attention-to-detail and sharp analytical abilities toward achieving goals.
key areas of expertise
customer / client services workflow prioritization communications
team building / leadership graphic design / corrections vendor relations
strategic analysis / planning high-volume call management operations management
professional synopsis
atlantic press, inc., bedford park, il 2000 c 2011
photo imaging manager (2005 c 2011)
utilized broad scope of industry and professional services knowledge toward promoting a seamless operational process via participation in weekly production meetings designed to organize project workflow among a fast-paced environment.
contributed solid leadership talents toward managing a top-performing photo department staff.
prepress artist (2000 c 2005)
demonstrated innovative creative skills toward designing and correcting ad layouts, commercial logos, and ad backgrounds, along with retouching and color correcting product photographs to prepare for 4-color printing.
interfaced among diverse clientele and vendors to request samples of products and artwork for ads.
chicago board options exchange, chicago, il 1997 c 1999
investor services representative lead
applied dynamic communication and interpersonal relations abilities toward liaising among a high-volume of walk-in, internet, and telephone customers, including promptly and efficiently handling 100+ calls daily.
planned and prioritized team workflow to maximize use of resources and meet targeted service objectives.
selected to create unique graphic design materials for the exchange s 25th anniversary celebration based on a results-driven perception of organizational missions and goals.
additional administrative assistant, quote reporter, & equity & index price report roles held prior to 1997
education & technical summary
associate of arts in advertising design american academy of art
graphic design program (completed) eastern illinois university
continuing art & digital imaging courses governors state university
microsoft office • microsoft windows xp / vista • mac os 9 / x • adobe creative suite • quarkxpress
multi-ad creator • painter • heidelberg linocolor • fetch • efi logic • jetbase 3.1 (image database)
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