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xxx-xxx-xxxx ▪ abc@xyz.com ▪

driven business professional seeking a challenging position in management, where expertise in company operations, employee development, and client services will prove instrumental to company success.

career profile

 

a results-oriented manager with experience in business operations, customer service, sales, and client accounts. in-depth expertise in identifying and capitalizing on opportunities to expand markets through satisfied customer referrals. specializing in fiber optic subject matter. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. dynamic communication, presentation, negotiation, and relationship management skills. proven ability to lead and motivate team members to ensure success. track record for diagnosing complex problems and consistently delivering effective solutions. recognized for strong management, troubleshooting, and customer service skills.

professional experience

 

customer service and sales verizon                                                                                                   2006-present

• effectively manage a broad range of operational activities, including the development of job aids, resource tool design, fiber optic sales, and consumer account negotiations.
• successfully identify customer needs and recommend appropriate services resulting in high sales, above and beyond company objectives by 17%.
• proficiently steered sales operations to generate high volume growth and revenue; produce marked increase in company market share.
• consistently ensure delivery of quality customer service vital to sustaining and growing accounts.

 

retention officer nextel communications                                                                                               2000-2006

• sharp business acumen and experienced in managing broad scope of operations, from technical troubleshooting, account modification and account management to client services, quality assurance and one-call client complaint resolution.
• efficiently handled account analysis services at client request to restore loyalty, increase satisfaction, and maintain retention.
• successfully developed and administered training module to increase departmental retention rates.

 

quality assurance/process management nextel communications                                                          1999 c2000

• effectively implemented call resolution quality monitoring, developed departmental training programs, provided quality analysis reports, conducted behavioral interviews, and created quality guidelines for customer service center; efforts increased department quality statistics by 50%.
• facilitated calibration sessions ensuring quality alignment, consistency and compliance; work flow design utilizing iex and symposium workforce systems.
• successfully implemented customer care programming to increase customer satisfaction.

 

consumer relations team leader advance services inc.                                                                       1996-1999

• effectively coached personnel teams on outbound calling procedures, product education, and company services.
• successfully trained and directed 15-member staff and actively collaborated in human resource operation functions such as providing monthly developments to appropriate representatives, evaluating performance and providing guidance/mentoring.
• consistently ensured quality client service through monitoring initiatives.

education

 

bachelors of science in business administration strayer university                                                             2008

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xxx-xxx-xxxx ▪ abc@xyz.com ▪

 

 

 

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hiring agent name

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dear__________________:

 

i am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a wide range of experience in business development, client retention, and customer service. i have effectively applied my skills and knowledge toward a career with your company. to complement this background, i offer dynamic communication, presentation, negotiation, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

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