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career objective
results-focused manager eager to contribute extensive operational and human resources experience toward actively supporting the employer in building and managing dynamic teams
profile
ø offer extensive experience in steering all aspects of financial and operational activity with expertise in managing multi-million dollar budgets, establishing cost controls, and designing procedures to maximize corporate profitability
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; hire, train, and lead interdepartmental support teams in compliance with state and federal labor laws
ø sharp business acumen and hands-on experience in procurement, vendor relations, inventory handling, shrink reduction, accounts payable/receivable, payroll administration, claims management, and overall p&l
ø demonstrated record of effective organization, prioritization, and time management; consistently achieve critical deadlines while maintaining high quality standards
ø superior communication, presentation, negotiation, and relationship management skills; strong technical proficiencies
professional experience
aj wright, malden, ma 6/08
c present
operations assistant manager
wal*mart, insert location 1995 c 6/08
assistant manager (9/05 c 6/08)
personnel manager (2003 c 2005)
accounting office manager (2000 c 2003)
accounting office associate (1998 c 2000)
lead customer service manager (1996 c 1998)
customer service manager (1996)
layaway, courtesy desk, claims associate (1996)
cashier (1995 c 1996)
locke liquors, malden, ma 1988 c 1995
assistant manager
~ key achievements ~
ø play a vital role in sustaining and growing business for aj wright by performing a broad range of human resources, administrative, logistical, accounting, and customer service responsibilities
ø in recognition of outstanding performance, steadily progressed within wal*mart to attain managerial position entrusted with steering operations of a 300-employee store, directing interdepartmental functions, and immediate oversight of two support managers and 50 members of overnight delivery and stocking team
ø selected to serve as wal*mart s community involvement coordinator with an annual community contribution budget of $25k from 1998 c 2005; effectively planned and executed on- and off-site events, arranged for media coverage, represented the company, and assisted non-profit organizations with the grant application process
ø proficiently coordinated staff, financial management, inventory control, visual merchandising, and security efforts for locke liquors, a high volume retailer of wines, spirits, and lottery tickets
credentials & training
~ certifications & licenses ~
licensed emergency medical technician ~ cpr certified ~
licensed propane fork lift, walker stacker, and electric power jack operator
~ professional development ~
leadership ~ diversity in the workplace ~ customer service ~ logistics ~ sales ~ visual merchandising ~
personnel policies and procedures ~ time and people management ~ business management ~ resolving employee problems and issues ~ food safety & sanitation ~ team building ~ mentoring ~ medical assistant studies
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include solid experience managing all aspects of operations for major retailers, with expertise in human resources, financial management, resource planning, warehousing and inventory maintenance, and customer service. i excel at identifying and addressing varied concurrent operational needs while retaining top-tier personnel, actively contributing to the community, and maintaining a reputation for exceptional customer service. i have effectively applied my skills and knowledge toward consistently achieving and exceeding corporate goals. to complement this background, i offer substantial professional development and training.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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