yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

proficient professional eager to contribute operational support expertise as well as strong problem-solving skills and prioritization talents toward actively supporting an organization in maximizing performance.

profile

• offer solid and progressive operations support experience, including expertise within operational logistics, employee development and customer service capacities.
• utilized excellent communication and problem solving skills in dealing with clients around the world in regards to import and export letters of credit.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• develop and maintain detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• skilled at performing independently or within a team to exceed all operational goals and objectives.
• technically proficient in microsoft word, excel, and power point.
• fluent in both english and greek.

professional experience

jpmorgan chase & co.            new york, ny                                                                                      1973-2001

letter of credit department operations associate, 1990-2001

• prioritized workload to meet both individual and group deadlines efficiently and accurately.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
• facilitate productive communication with clients around the world regarding import and export letters of credit.
• effectively processed and responded to customer inquiries and complaints, ensuring continued business relationships.
• successfully processed incoming letters of credit from international banks, while handling the receipt and delivery of critical documents using tracking software.

letter of credit department senior general clerk, 1980-1990

• responsible for processing and expediting the input of letters of credit into system database.
• actively collaborated with supervisor in planning workload schedules to ensure work completion and distribution to internal departments.
• effectively trained and directed new employees all departmental procedures and equipment and actively collaborated in operational functions such as providing guidance/mentoring.
• proficiently handled all customer interactions, ensuring a satisfactory business experience.

letter of credit department general clerk, 1973-1980

• efficiently managed all clerical duties, including the routing of time-sensitive messages from international banks to various departments within the bank.
• responsible for manually posting the auxiliary ledger and prepared numerous daily proof reports.