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career objective
tri-lingual, results-driven manager eager to contribute superior leadership, analytical, and customer service skills toward supporting the employer in optimizing financial and operational performance
profile
ø offer solid operational management and comprehensive loan administration experience with expertise in customer service, risk assessment, staff supervision and development, marketing and advertising, and regulatory compliance
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø successfully steer all aspects of daily activity; sharp business acumen and extensive experience performing and supervising administrative, processing, underwriting, closing, and shipping functions
ø depth of knowledge in start-to-finish mortgage origination, with a specialization in a-paper and fha loans; strong practical understanding of underwriting guidelines and regulations
ø obtain, prepare, and review all relevant documentation to accurately evaluate potential risk; analyze complex financial statements, capital and reserves, property valuation, credit scores, debt and loan-to-value ratios, and cash flow
ø excel at building, training, and leading top-performing sales teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø effectively identify and capitalize on opportunities to penetrate and develop markets in highly competitive environments; demonstrated ability to succeed despite unstable conditions
ø dynamic communication, presentation, negotiation, and relationship management skills
ø sharp technical proficiencies including ms office, fannie mae desktop originator, encompass, and point
ø fluent in english, spanish, and portuguese
~ key achievements ~
- in recognition of outstanding performance and solid industry knowledge, quickly progressed to attain managerial position responsible for driving sales, client relations, staff development, and business administration
- generated more than $65m and closed 180+ real estate transactions in two years with 1st metropolitan mortgage
- four-time recipient of 1st metropolitan mortgage s consultant of the month awards and two-time recipient of consultant of the quarter award
- delivered exceptional customer service and effectively managed business operations concurrent with academic pursuits
professional experience
cityline mortgage, gaithersburg, md 2007
c present
consultant / franchise partner
1st metropolitan mortgage,
rockville, md 2005
c 2007
sales manager
innovative security systems, beltsville, md 2004
c 2005
retail sales manager
towson university, towson, md 2002
c 2003
independent researcher
~ community activity ~
volunteer, united way 2009
assistant event organizer, make-a-wish foundation 2005 c 2006
education
towson university, college of fine arts and communications, towson, md 2005
bachelor of science in business administration; advertising and marketing certification
- 3.7 gpa
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