0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

Quality Assurance Engineer

Well-rounded and energetic professional with 10+ years experience seeks new

challenge and opportunity to apply consummate skills as Quality Assurance Engineer. 

♦ Key areas of Expertise ♦

   Quality Control

   Project Management

   Budget Forecasts

   Workflow Development

   Process Development

   Test Environment Verification

   Test Methodologies

   Test Interpretation

   Test Scrip Development/Execution

   Automation/Manual Testing

   Documentation & Tracking

   Troubleshooting

   Technical Support

   Web Site Development

   Personnel Management

   Leadership & Training

yyyyyy x. yyyyyy

Professional Profile                                                         

  Escalate business development through innovative initiatives that increase productivity, quality assurance, and revenue growth

  Self-motivated Leader with experience in personnel management; direct teams of testers,  oversee multiple projects, conduct budget forecasts, participate in hiring, and provide training to junior team members

  Organized and detail-oriented Subject Matter Expert; skillfully develop business rules and requirements, verify test lab environments, interpret test results, aid in test automation, and provide support in accounting applications

  Communicate technical and complex information easily and concisely; write and implement test scripts, establish Best Practice test methods, execute installs and training programs, and consistently provide superior technical support

  Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, concrete solutions

yyyyyy x. yyyyyyEmployment History                                   

FTD Group Inc. ▪ Downers Grove, IL                                                                          02/2002 C Present

Senior Quality Assurance (QA) Engineer                                                                   02/2008 C Present   

   Promoted to QA Lead in April 2009; direct entire QA resource availability in each release, assist in high level requirements on company-wide projects, oversee offsite projects, and monitor data boundary conditions

   Reduced overall costs by moving QA lab into a VM environment; utilized VMware ESXI 3.5

   Efficiently manage two teams of manual and automation testers through various releases; one local team of four members and one off-shore team of four members; conduct budget forecasts

   Aid in the hiring process of QA staff and management; provide training on internal processes and test methods in preparation for new releases

   Key player in maintaining QA and development workflow for HP Mercury Quality Center

   Provide technical support to QA team and management; ensure automation/manual testing is executed most efficiently

Software Quality Assurance/Analyst                                                                                    Date C Date

   Developed an automated test that created a controlled data set in MSSQL; expanded test coverage during the Software Development Life Cycle (SDLC)

   Designed business rules and requirements; ensured system testing covered entire set of application components including interfaces to other applications

   Created and implemented test scripts utilized for regression, functional and load testing

   Verified test environments; limited risk associated with potential problem areas including databases, applications, and connectivity to outlying factors

   Analyzed test results; accurately traced and documented defects and any other problems

Software Quality Engineer                                                                                                  Date C Date

   Successfully lead team who turned 300 manual testing hours into 40 automated testing hours in 5 months; independently automated 65 hours of manual tests

   Achieved superior level of excellence; led QA team meetings for automated test reviews 

   Designed, coded and maintained large data-driven scripts to perform new order processing and existing order modification; utilized Mercury QuickTest Pro and VBScript

   Architected an automated execution flow which created a test bed for common application components; conducted monthly testing proving reliability and replication  

   Assisted in test automation for a floral based customer service application; created orders, and managed accounts and product inventory

   Created Best Practice test methods for new .Net applications built for moving vast amounts of data into MSSQL

Quality Assurance Engineer                                                                                      09/2004 C 02/2008

   Achieved promotion from Level II Technician

   Subject Matter Expert for multiple member based POS systems; initiated tests on new projects, and gathered requirements from BA and Development teams C what does BA stand for?

   Boosted efficiency by incorporating test templates for reuse of scripts

   Conducted testing and troubleshooting, and assisted in resolving complex issues; demonstrated knowledge of SQL queries and test methodologies

   Proficiently controlled test lab environment including backups, system images, network connections, and CD inventory

   Provided estimates on new features; wrote and implemented manual tests in HP test lab

   Encouraged automation; coordinated meetings with HP to demonstrate automaton efforts

Level II Technical Support/Mentor/Resource                                                             02/2002 C 09/2004

   Created a PHP/MYSQL technical resource site to aid Level 1 Support representatives

   Developed strong client relationships and provided customizes solutions; resolved issues for top level florists

   Successfully trained new staff on software and troubleshooting techniques

   Supplied technical support; accounting applications including accounts payable, receivable and payroll modules

   Appointed to travel abroad executing onsite installs and training programs to top level clients

   Documented proprietary software for networking/linux/unix/2003 server/XP

Web/Project Manager/Developer                                                                                02/2000 C 02/2002  

RaisenHeadz Creative ▪ Chicago, IL

   Conducted exploratory third party data research; utilized to migrate data from UNIX based operating systems and proprietary database to Windows 2003/MSSQL servers C does this belong here?

   Supervised project status for custom web sites, designs, and layouts; designed important aspects of sites to meet deadlines

   Expertly built reliable redundant servers for ongoing development

   Skillfully managed artistic production of print collateral designs, branding, and multimedia development for clients

   Key player in contributing to production of client side design interfaces and layouts

   Participated in establishing a daily development process; produced custom images for web design, print work and video media

yyyyyy x. yyyyyy

Affiliations and Volunteer Activities                            

   Please Provide

yyyyyy x. yyyyyy

Software/Technical Skills                                              

Test:                 HP Mercury Quick Test Pro, HP Load Runner, and Mercury Quality Center

Deploy:            OS Linux RH Enterprise, Fedora, Windows 2003 server, XP, Win2K, and Vista

Develop:           MYSQL, SQL 2005 Management Studio/Express, and MS Access DB

Design:            Proficient in Adobe Photoshop, illustrator, and InDesign

yyyyyy x. yyyyyy

Education & Professional Development                       

Six Sigma, Green Belt                                                                                               Anticipated DATE

School ▪ City, State

 

Automation Training, HP/Mercury                                                                                                 2007

School ▪ City, State

 

Certified Contributing Photographer, iStockphoto.com                                                                 2007

School ▪ City, State

 

CBT Program, Mercury                                                                                                                  2005

School ▪ City, State

 

Graphic Arts and Web Development                                                                                              2002

Northeastern University ▪ City, State

 

Multimedia Design and Photography                                                                                            1999

Columbia College ▪ City, State