yyyyyy x. yyyyyy                                                                                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx • abc@xyz.com

 

results-focused leader specializing in driving broad scope operations success, building solid teams, cost-effectively managing budgets, providing world-class client and community services, and cultivating a strong brand image with superior quality eager to offer experience toward maximizing an employer s bottom-line.

 

profile of qualifications

 

         top performer who makes decisions to reflect positively on operations productivity, business well-being, and client / partner satisfaction, including building strong teams with low turnover rates and high levels of company loyalty.

         ambitious self-starter who plans, delegates and / or completes tasks within fast-paced, deadline-driven environments, along with strategically managing $1.75-million budgets and allocating and administering over $300,000 in grants.

         excellent communicator who seamlessly interfaces with all levels of business leaders, peers, and clients to meet goals.

 

key areas of expertise

 

operations management       workflow prioritization          regulatory compliance                       community services

statistical data / reports      team building / training       client / business relations                hr management / support

budget / expense control     administrative operations     policy / procedure development      strategic analysis / planning

 

professional synopsis

 

 

         apply dynamic leadership talents toward leading, organizing, and developing staff, systems, and programs for a large-scale internal department, including preparing and submitting financial and program reports, preparing annual departmental budgets, handling diverse employee disputes, and working with teams to resolve key issues.

         improve organizational operations by launching various programs to support goals (e.g. homeless prevention).

         play a vital role in collecting and submitting statistical data to the city of atlanta and dekalb county grants.

         serve as point-of-contact in representing the organization at community events and fundraising activities.

 

 

         strategically steered operations of two facilities, including recruiting, training, and managing a solutions-focused team of program coordinators and 10 full- and part-time employees, along with significantly improving staff performance and enhancing agency-wide communications by conducting individual and group meetings.

         expertly modified the agency s policy and procedure manual, and supported development of targeted long-term plans.

         conducted query reports from web-based systems and compiled monthly statistical data for submission to the city.

         participated as a member of a senior budget review team that cost-effectively created and managed a $1.75-million budget, along with successfully authoring grants to participate in the reduced marta transportation card program.

         liaised among non-profit agencies, business partners, peers, and public-sector leaders to initiate wide-ranging community programs, negotiate mutually beneficial agreements, and improve the organization s image.

 

 

         directed a prominent outreach program within a comprehensive human services government organization, including planning and prioritizing workflow and casework for employees, conducting home visits for employee evaluations and program evaluations, leading staff meetings, handling case reviews, and compiling statistical data.

         coordinated services with public-sector organizations and foster care agencies to ensure seamless processes.

 

 

         utilized broad scope of industry knowledge and strong business acumen to design and implement a non-profit housing program; including negotiating the purchase of a facility; recruiting staff members; designing all organizational policies, procedures, and documentation; and efficiently managing a $250,000 annual agency budget.

         established valuable partnerships with government, community, and faith-based organizations to meet resident needs, along with conducting fundraising to underwrite agency budget and personally securing $100,000+ in grants.

         compiled statistical data and prepared monthly reports for presentation to board of directors during meetings.

 

education

 

master in social work, fordham university                                    bachelor s degree, metropolitan college of new york