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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

versatile business professional eager to contribute broad-scope office management experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

  • respected office manager with a distinguished 18-year career leading administrative and office operations.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • repeated success guiding cross-functional personnel teams in driving efficient and productive business support operations.
  • consistently develop and maintain detailed administrative and procedural processes to reduce redundancy, improve accuracy and achieve organizational objectives.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • dynamic communication, organization, problem solving, and relationship management skills.
  • technically proficient in quickbooks and microsoft office suite, including word, excel, access, powerpoint, and visio.

 

professional experience


office/administrative manager lass accounting and business services                            2008-2010

  • sharp business acumen and experienced in handling a broad scope of business support operations, from administrative management to database maintenance and file organization.
  • effectively hired, trained and directed staff and actively collaborated in hr functions such as coordinating development training, evaluating performance and monitoring time/vacation/benefits.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
  • actively facilitate productive business relationships with clients to increase overall satisfaction and promote business growth.

  

customer service representative lowes home improvement store                                    2006-2008                                                                           

  • facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
  • utilized extensive knowledge of store layout and products in assisting clients in all merchandise inquiries.

 

customer service supervisor paradise shops: west palm beach airport                             date-date

  • responsible for training and directing 10-member customer service staff; providing guidance and mentoring in all customer-related functions.
  • skillfully managed a variety of financial related activities, including dispensing cash, conducting register audits and depositing cash in store safe.



professional education

 

bachelor of arts in business administration, emphasis in finance south university     2008

dean s list/president s list honors

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