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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Cell: (xxx-xxx-xxxx

abc@xyz.com

 

Dedicated Human Resources Executive eager to contribute comprehensive background and experience toward actively supporting the employer in optimizing performance and productivity.

 

Qualifications Profile

 

         Solid experience in driving HR functional areas spanning hiring, onboarding, workplace diversity, conflict resolution, counseling, compensation, succession planning, and training and development.

         Outstanding expertise in HR policy and procedure development, performance management, human capital strategies, labor/employee relations, compliance, and organizational management.

         Diligently create, implement and facilitate employee development initiatives, practical retention strategies, and employee recognition and award programs to bolster productivity, reduce costs, and increase employee engagement.

         Encourage employee communication and feedback through meetings, employee satisfaction surveys, and one-on-one coaching.

         Well-versed in federal laws related to employment.

 

Professional Experience

 

St. Charles Redmond Hospital, St. Charles Health System, 2009 to Present

Human Resource Manager

         Adeptly serve as primary point of contact for 400 union and non-union employees, demonstrating proven strengths in handling arbitrations, mediations, grievances, and other labor/employee relations issues or functions.

         Resourcefully create, implement and manage HR policies, programs, procedures, and practices while advising and coaching top-level management in various HR issues such as employment law, performance management, discipline, and terminations.

         Exhibit excellent leadership talents in facilitating Joint Labor Relations Committee, orchestrating succession planning for managers, and devising and launching new hire orientation process.

         Captured excellent cost savings by improving staffing structure.

 

Macy s/Bon Marche, Oregon and Washington, 1997 to 2009

Executive Placement Manager          (2008 to 2009)

  • Applied sharp organizational skills toward coordinating management placements throughout 24 store locations and delivering career coaching for 200+ executives.
  • Successfully placed 80 executives within multiple districts to drive business revenue, meet staffing goals, and minimize turnover.

 

Human Resource Manager       (2004 to 2008)

Directed HR initiatives for retail stores producing between $18M and $61M annually; exhibited proficiency in labor relations, training and development, employee satisfaction, and policy and procedure development.

Lloyd Center & Downtown Portland: 

         Provided strategic counsel during merger to store line executives on human resource processes.

         Successfully coached and directed executive team in hiring and staffing to maintain job vacancies to fewer than 2%.

         Prepared, scheduled, and administered corporate training to high-level executives.

 

Continued

 

 

Monica Ayers C Page 2 of 2

 

Professional Experience continued ...

 

Burlington & Bellingham, WA:

  • Advised executive team on labor agreement with Teamsters Union and cultivated strong relationships between management and employees to deter any filed grievances.
  • Managed company merit program to recognize exceptional performance and maximize staff retention.

         Created and implemented employee opinion survey, analyzed findings, and executed action plan with management team to improve staff morale; championed several process improvements to elevate subsequent survey score.

         Developed and delivered training programs for store line executives.

 

Lynnwood, Burlington & Wenatchee, WA:

  • Advised executive team on labor agreement with Local 21 UFCW and negotiated contract on behalf of employer; played a pivotal role in achieving collaborative climate between union and employer.

         Facilitated quarterly executive training programs to fortify staff retention, streamline hiring and on-boarding activities, and improve adherence to company s HR practices.

         Advanced from role as Human Resource Generalist (2000 to 2004).

 

Prior Background:

 

Cosmetic Counter Manager, Elizabeth Arden, Bend, OR, 1999 to 2000

Supervisor, Carters Childrenswear, Bend, OR, 1997 to 1998

 

Education & Certifications

 

Master of Arts in Organizational Management, University of Phoenix,  2008

Bachelor of Science in Business Management, Linfield University,  2003

Associate of Arts in Business Management, Central Oregon Community College, 2000

Human Resource Certificate C Washington State University

SPHR and Global HR Certificate in progress (Winter 2010)

 

Professional Development & Training

 


Investigating Sexual Harassment Certification

Dr. Deets Threat Assessment Group

Crucial Conversations

Diversity

Principles of Motivation and Respect

Keeping the Good Ones

Train the Trainer

Fierce Conversations

Executive Appraisal Writing

Time and Stress Management

People Skills Certified Trainer

PGA (Peer Group Analysis)

WFA (Work Force Analysis)

Building Business Partnerships


 

Affiliations

 

Society of Human Resource Management

Portland Human Resource Association

 

 

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