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Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Career Objective
Versatile, results-focused professional eager to contribute broad administrative, client servicing and team building talents toward actively supporting a progressive company in optimizing performance
Profile
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
Ø Proactive leader who successfully mentors and leads top-performing teams committed to providing superior service.
Ø Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Excel at interacting with broad populations including management, staff and clients.
Key Achievements
Ø Recognized as Top Processor for Start Units in 2006.
Ø Awarded Processor of the Month in both March and September of 2005.
Ø Achieved AT&T Wireless President s Club in 2000.
Professional Experience
Countrywide Bank - Plano, TX 2007-Present
Senior Loan Processor
Contribute industry expertise and dynamic analytical skills in reviewing credit reports and grading borrowers for selection of programs available prime or sub-prime.
Conduct comprehensive review and analysis of income documentation, as well as final HUDs to make corrections if necessary, prior to ordering final documents.
Proactively build and establish key relationships; liaise effectively with senior management, staff, Loan Officers, underwriters and third party contractors.
Plan, coordinate and facilitate organizational functions, with strong focus on optimizing productivity and efficiency.
Countrywide KB Homes - Plano, TX 2005-2007
Senior Loan Processor
Efficiently coordinated and ran DU to gain approval; identified issues and made corrections.
Applied strong organization abilities in preparing and packaging files for full file submission to underwriting and ordering the appropriate title, appraisal and insurance documentation.
Full Spectrum Lending - Plano, TX 2003-2005
Loan Processor NSC (2004-2005)
Maintained full accountability for determining rates by analyzing rate sheets and coordinating with Loan Officer before locking and sending.
Collaborated directly with Loan Officer and underwriter to clear any and all conditions prior to funding.
Account Executive NSC (2003-2004)
Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
Concurrently performed multiple client-focused activities, demonstrating exceptional project management and organization skills in achieving operational goals and timelines.
Reviewed credit report and other information in order to advise prospective borrowers on available programs that will best suit their specific needs.
AT&T Wireless - Plano, TX 1999-2003
Virtual Sales and Communications Specialist
Exhibited solid leadership qualities in mentoring and providing product training procedures to new hires.
Boosted revenue by handling incoming calls and adding new subscribers to the AWS system while successfully selling value added features and services.
Technical Proficiencies
Microsoft Outlook, Office applications and Excel; Lotus Notes; basic PC and email applications; EDGE
Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity and am submitting my resume for your review. In advance, thank you for your time and consideration.
From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, I have continually excelled in maximizing performance as a dynamic team member. I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. As illustrated by the accompanying resume, I have a solid background in the lending industry, with extensive experience in sales and customer service.
As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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