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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

profile of qualifications

 

profit-focused management professional specializing in retail operations, sales / marketing, team building, fiscal support processes, and client / customer relations eager to maximize a progressive employer s success.  integral leader who can build top-performing teams by providing quality staff recruitment and delivering key training / development programs.  excellent communicator who can plan, delegate, and complete multiple tasks within deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp problem-solving skills.  holds b.s. in business administration from illinois state university.

 

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key areas of expertise

 

retail management                    quality team building                             client / customer relations                  financial management

sales / marketing                       training / development                           workflow prioritization                          program development

start-up operations                   strategic analysis / planning                  business communications                   budget / inventory control

 

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career highlights

 

         completed rigorous management training with menards to include attaining 3 key promotions since program completion; ranking 4th out of 236 managers of same title companywide; and scoring within the 90th percentile on all examinations.

         produced $4.5 million in annual sales which comprised 22.55% of total store sales, along with achieving a 6.3% increase over 2008 sales and 4 perfect shops while consistently maintaining a $1.5-million inventory with $125,000 in live goods.

         achieved a prestigious company award for the largest departmental sales increase in 2005-2006 of 17.56%.

         supported 2 new store-start-ups in department management roles while directing 35 customer-focused employees.

         organized and implemented profit-driven departmental promotions which produced $25,000+ in additional sales.

         instrumental in initiating a full- and part-time lead referral generation program for a large-scale contractor base.

         created, marketed, and developed a company website to include designing layout, logo, letterhead, and catalog pages.

         developed a popular retail internship program with illinois state university to recruit skilled business team members.

 

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professional synopsis

 

department manager

menards, montgomery, il                                                                                                                                                        2005 c present

 

         apply dynamic leadership talents toward directing multi-department operations (i.e. hardware, seasonal, garden center) to include building a top-performing, 20-member retail sales team via strong recruitment processes designed to boost company revenue.

         plan and delegate individual and team assignments to optimize use of resources and exceed key retail objectives, along with controlling labor costs though efficient employee scheduling while concurrently meeting weekly traffic and sales volume needs.

         demonstrate solid analytical abilities toward monitoring inventories and investigating / adjusting discrepancies as required.

         play a vital role in improving sales results, product awareness, and brand image by developing valuable relationships with diverse clientele and coordinating comprehensive team / product training programs to ensure seamless business operations.

 

loan originator

chicago mortgage acceptance, rolling meadows, il                                                                                                              2004 c 2006

 

         strategically steered loan origination processes by utilizing superior interpersonal relations skills to create important partnerships with real estate agents, finance teams, and clients, along with designing targeted advertising initiatives to drive bottom-line profits.

         expertly generated, priced, sold, and processed loan products from 50+ lenders to include determining best loan programs for individualized needs and objectively reviewing / assessing credit risk of borrowers as applicable.

 

assistant manager

aaa jewelry and diamond exchange, inc., downers grove, il                                                                                               1996 c 2004

 

         met and / or exceeded set sales goals for a retail store to include actively upholding high-quality employee recruitment, general business, marketing / advertising, and customer service standards to create positive individual shopping experiences.

         performed all cash handling duties and operational transactions (i.e. sales, returns, exchanges), along with completing the proper documentation of monetary values through consistent recordkeeping and register balancing practices.

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