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career objective
customer-focused sales manager eager to apply sharp business acumen, team-building, and customer service skills toward supporting the employer in optimizing operational and financial performance
profile
ø offer more than 10 years of progressive experience in customer service and operational management, with expertise in increasing food and beverage sales and profits
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term customer relationships and stellar reputation
ø perform business development functions and build strong community connections to increase visibility and create business partnerships; secured account servicing paramus schools lunch program
ø hire, train, and manage top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø collaborate with senior management, chefs, and staff members to consistently uphold high standards of quality; ensure a safe, clean, and sanitary environment
ø develop and implement standard operating procedures and company policies, as well as employee training programs and performance incentives
ø proactively monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets
ø prepare accurate business forecasts to determine food, labor, and overhead costs to develop price points, coordinate food and supply deliveries, oversee inventory control, and implement advertising campaigns to boost business; maintain full accountability for p & l
ø dynamic communication, presentation, negotiation, and relationship management skills
ø sharp technical proficiencies including ms office, rpm, visual basic, c++, and asp
professional experience
bensi restaurant, paramus, nj 2004
c present
owner / operator
positano restaurant, wayne, nj 1999
c 2004
general manager
education
the cittone institute, mahwah, nj 2001
associate of applied science in computer programming
william paterson university, wayne, nj 1994
c 1999
studies in sociology
bergen community college, paramus, nj 1993
- 1994
general studies
~ professional affiliation ~
member, paramus chamber of commerce 2005
c present
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