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Richard L. Cote JR.
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0000 xxxxxx xxxx , xxxx , xxxxx 00000 |
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Executive Profile
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Senior Manager/Engineer ~ Technology Experienced IT manager with over 10 years progressive advancement in the technology sector. Offering vast experience in the development, implementation, and training of streamlined processes to increase productivity and bottom line revenues. Seeking a new application for these skills within a technology-based company. |
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Key Qualifications |
Customer Support Product Development Telecommunications |
Training Marketing Computer Technology |
Development Key Client Relations Engineering
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Professional Achievements
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Ø Successfully designed and developed new process details for PosiChek SCBA test bench. Ø Developed and implemented employee incentive plans that resulted in process improvements which led to a significant reduction in labor costs. Ø Successfully performed product training to international customers.
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Career Path
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Sperian Protection 2008-Present
Service Center Manager Work collectively with Operations and Sales to design a strategic selection, placement, training and coordination process of external service centers globally. Assured compliance with company approved product standards was maintained at all times. Responsible for training service technicians of external service centers including designing & executing training and awarding compliance certifications. Maintain records on external service centers including compliance certifications, geographic coverage data, authorize products, contact information and other necessary data. Act as coordinator with external service centers including assuring their compliance to engineering change notices and other product and service related communications. Work with sales force as a technical resource for sales training or end-user interface.
Sperian Protection 2007-2008
Product Development Engineer
Biosystems 1998-2007
Technical Specialist Provided help desk support and training to distributors, end-users, and outside sales representatives in the configuration and operation of proprietary software and hardware in Windows 9.x/NT/2000/XP/Vista environment. Repaired and calibrated the PosiChek 3 computerized SCBA test bench. Developed interactive web site using Dreamweaver, to assist Customer Service personnel in identifying part numbers. Built eighteen computers for the Engineering and Service departments. Developed and implemented employee incentive plans that resulted in process improvements which led to a significant reduction in labor costs. Generated and analyzed various reports. Responsible for training new employees in various areas of the Service Department.
Sonitrol (Internship) 2003-2004
Internist Responsible for administration of Microsoft Windows NT Servers and various Windows desktop operation systems including Terminal Services. Responsible for administration of RedHat Linux Servers and desktops. Provided Help Desk support functions to client base. Assisted in restructuring of Network room to achieve streamlined efficiency. Prepared new laptops for deployment to company personnel.
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education & Certifications |
Branford Hall Career
Institute Obtained 72 hours toward Bachelor of Science Degree
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