results-driven, customer-focused professional eager to contribute solid retail sales, store management, operations support, team building, and customer service expertise toward maximizing a company s productivity and profitability.

 

profile

 

ø  offer sharp leadership abilities instrumental in profitably executing retail strategies and marketing plans.

ø  showcase superior prioritization and time management skills instrumental in quickly identifying and resolving daily operational challenges in a proactive and productive manner.

ø  thrive within fast-paced, high-pressure sales environments while streamlining processes to increase efficiency.

ø  foster synergistic teamwork across a multitude of personnel levels while making solid business decisions to reflect positively on store well-being and consistently guarantee the delivery of quality customer service.

 

~ key community activities ~

 

boy scouts / girl scouts create quilts for sick children • karma yoga teach free community yoga

chicagoland area provide volunteer interpreting • certified in cpr

 

professional synopsis

 

customer service representative

 

ø  applied dynamic sales / service support talents toward driving business profits within a retail store environment, including overseeing the successful facilitation of operational transactions (i.e. sales, returns, exchanges, gift cards) and ensuring exceptional levels of customer service at all times.

ø  efficiently and accurately performed cash handling duties, along with completing the proper documentation of all monetary values through consistent recordkeeping practices.

ø  demonstrated a comprehensive knowledge of all company products and services to serve customer needs.

 

store manager

 

ø  maximized operational success within a fast-paced, high-volume retail store by expertly directing wide-ranging operational activities, including recruiting, training, and managing a team of top-performing employees to maintain high-quality standards and ensure a competitive performance spirit.

ø  accurately analyzed daily, weekly, and monthly results which profitably impacted sales, along with concurrently complying with corporate-based visual merchandise presentation, signage, and display standards / objectives.

ø  demonstrated sharp leadership skills by conducting valuable personnel meetings and individual reviews in order to facilitate productive team building, improve communication measures, and encourage useful staff feedback.

ø  utilized outstanding interpersonal relations skills to develop positive public relations and create new business opportunities while concurrently building critical community relationships and professional networks.

ø  proficiently handled all essential store opening and closing procedures, cash handling / register balancing, inventory control support, and cost-effective personnel scheduling.

 

~ recent supplemental experience ~

 

sign language interpreter / teacher

 

ø  plan and present cohesive one-on-one curriculums and lesson plans, including addressing individual academic skill levels of children while continually instilling within students the desire to think, create, and learn.

 

sign language interpreter / teacher

 

ø  performed academic-based interpretations for deaf students which were appropriate to the developmental levels and learning styles of individuals to maintain seamless instructional processes.

 

education

 

associate s degree in sign language interpretation                                          wabonsee community college

extensive coursework in speech pathology                                                                 university of arkansas

level i yogafit completion                                                                                       yogafit teacher training