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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
objective
dynamic information technology services executive eager to contribute expertise in steering operations, driving business growth, directing projects and building top-performing teams in maximizing profitability
career profile
ø b.a. degree.
ø over 18 years of career background in all facets of information technology management.
ø experience in strategic planning, process improvement and project management.
ø career built with major firms including microsoft and xerox and entrepreneurial ventures.
ø expertise in team development/leadership and implementation of advanced it systems/applications.
ø leader in critical initiatives for client/server networks and the internet.
ø proven capacity to effectively develop functional and technical specifications.
ø deliver exceptional technical guidance/support for large-scale environments.
ø initiatives have made significant positive impact on bottom-line performance.
ø demonstrated needs analysis, problem identification and solution skill sets.
ø record of progression to managerial assignments of increasing authority and responsibility.
ø coordinate new technology, strategic planning and alignment of it with organizational objectives.
ø outstanding communications and interfacing capacity.
technology skills
process engineering
six sigma
microsoft operations framework
microsoft solutions framework
itil
instructor training
service excellence
data center build out/management
technology
microsoft vista
microsoft xp
microsoft 2000
adobe flash
adobe photoshop
microsoft frontpage
microsoft expression web
content delivery technology
microsoft nt
microsoft project
microsoft excel
dbase iv
microsoft power point
microsoft word
microsoft access
microsoft visio
microsoft exchange
managing microsoft outlook
technical support troubleshooting
seibel
business objects
quick arrow
ip networking
novell 4.x sysadmin
symantec netbackup
symantec cluster server
symantec volume manager
professional experience
imagespan 2008
director, professional services and product management
retained to oversee architecting/development of licensestream product demo.
make well-received presentations to c-level executives on solution value and connection to strategic content initiatives.
design and launch effective statements of work for licensestream enterprise and licensestream production.
coordinate with sales team on pipeline/service product development utilizing salesforce.com.
aid engineering in developing expectation setting parameters with sales enabling correct sales with predictable delivery.
internap corporation 2008
director, product management for professional services
recruited to deliver revenue goals for professional services organization.
identified customer requirements and developed repeatable suite of services resolving customer issues.
reported on product lifecycle/development lifecycle of professional services products.
successfully released digital asset management system for corporate cdn.
architected custom content/development solutions utilizing internal and external experts.
identified/qualified key partnerships to expand solution catalog and produce incremental revenue.
yyyyyy x. yyyyyy
page two
limelight networks 2007 - 2008
director, professional services
tasked with full p&l responsibility.
recruited and developed exceptional technical team.
facilitated persuasive presentations to c-level executives on solution value.
authored statements of work/standard terms and conditions for professional services.
conducted in-depth forecasting for sales team covering pipeline and service product development.
coordinated with product management/engineering teams to ensure high quality services and products.
symantic corporation 2004 - 2007
manager, central united states and canada, enterprise consulting services (2005-2007)
promoted to expedite delivery management and execution of enterprise consulting services.
directed sow generation/review while leading team of 23 architects, project manager and deployment consultants.
orchestrated $14mm budget for central u.s. and canada.
captured $1.8mm engagement for architecture and implementation services over a 5-month period.
achieved 40% y-o-y revenue growth for central u.s. region.
senior project manager enterprise consulting services (2004-2005)
hired to oversee facets of the project life cycle while delivering remediation of difficult situations.
managed $1mm federal contract with four teams in a combat zone.
managed service improvement initiative with a $1bb annual year hedge fund customer increasing their backup success from 40% to 98% in eight weeks.
microsoft corporation 2001 - 2004
senior program manager ww managed support (2003- 2004)
advanced to spearhead next generation of microsoft premier support services and act as program manager for premier total.
developed and launched design and supportability review for exchange 2003, a microsoft best practice for 2004.
architected datacenter high availability program with a new enterprise global support structure within microsoft.
complex solutions manager u.s. (2002-2003)
promoted to facilitate multi-vendor solution environment with largest enterprise customers.
launched holistic solution to meet customer s requirements for acquisition/deployment of datacenter servers.
premier support manager - central region (2001-2002)
retained to direct team of 20 premier development and system consultants, manage customer escalations, negotiate service contracts and oversee product customer satisfaction in accounts.
expanded business in one year from $1.7mm in contracts and eight resources to 24 resources and contracts at $5.7mm in support and services.
earlier background
prior to 2001, served as principal consultant c network solutions, xerox connect, management consultant/engagement manager, ikon technology services and as manager, advanced computer systems. beginning career assignments were with the u.s. navy in a variety of responsible roles.
education/certification
auburn university, auburn, al
bachelor of arts, political science, concentration in constitutional law, 1995
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an information technology management capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over 18 years of highly successful it management experience and proven technical expertise in demanding environments. to complement this background, i possess demonstrated expertise in strategic planning, revenue expansion, process improvement, architecture, product development and presentations to c-level executives, as well as strong analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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