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Yyyyyy x. yyyyyy                          

Address:  0000 xxxxxx xxxx , xxxx , xxxxx 00000                      

Phone: (xxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: United States

Social Security Number:

Veterans Preference: Yes

 

Vacancy Announcement:

Job Posting:

 

Summary of Qualifications

 

Offer more than 25 years of experience in mortgage/home equity loan originator and sales management roles with high profile companies. Has an established track record of driving business development while adhering to current federal and state regulatory guidelines for the industry. Ensure optimal customer service to acquire repeat and referred business. Possess excellent analysis, market research, team leadership, staff training, mortgage loan processing, and problem-solving abilities essential in achieving overall organizational objectives. Experienced with preparation of technical and sales documentation for review by management. Highly adaptable and performs well within high pressure and fast-paced team environments. Consistently resolve outstanding customer issues to streamline pipeline development by identifying financial product to suit their individual needs. Collaborate regularly with management to discuss sales and training initiatives.

 

Professional Experience

 

COMMERCIAL SAVVY LENDING; 06/2006-Present 

 

Street Address, City, State Zip

Supervisor:  May Contact C Name, Title, Phone

Hours:  40 Per Week

Salary Per Year:

Owner

Spearhead business development by researching and developing a successful curriculum for loan officers. Devise innovative instructor-led and blended computer based course curriculums for training staff on current market trends and sales methodologies. Created and implemented practice tests for a comprehensive knowledge base. Facilitated government audits by reviewing forms and financial information to ensure data accuracy.

 

AEROTEK (BANK OF AMERICA); 07/2009-Present

 

Street Address, City, State Zip

Supervisor:  May Contact C Name, Title, Phone

Hours:  40 Per Week

Salary Per Year:

Home Service Specialist II

Proficiently applied loan acquisition expertise toward building a pipeline of more than 80% of loan closures monthly. Utilize DU (define) in collaboration with a Junior Underwriter to properly underwrite loans with sign off privileges. Determine if loans are made within regulatory guidelines. Advise borrowers and vendors to locate loan products meeting their needs and ensure a high percentage of closings. Resolve outstanding loan and file issues by identifying solutions and implementing a corrective course of action. Conduct training and mentoring of junior processors to ensure optimal productivity. Work with proprietary software applications to implement a paperless system.

 

 

 

Page 1 of 4

 

Yyyyyy x. yyyyyy                                                                                                       Job Posting: Title

Social Security Number:                                                                                                               page 2 of 4

 

 

 

MEDCO; 08/2008-07/2009

 

Street Address, City, State Zip

Supervisor:  May Contact C Name, Title, Phone

Hours:  40 Per Week

Salary Per Year:

Customer Service Representative

Provide superior customer service to drive business development in a call center environment. Assist members to resolve any account issues and process prescription refills by answering a high volume of calls daily. Achieved proficiency in Magic and ICARE applications used in the pharmaceutical industry, as well as Windows-based applications.

 

DISNEY; 12/2007-10/2008

 

Street Address, City, State Zip

Supervisor:  May Contact C Name, Title, Phone

Hours:  40 Per Week

Salary Per Year:

DRC Phone Agent

Consult with potential clients to identify optimal solutions based on their needs and overcome common obstacles in the sales process. Successfully maintained hyper-quality scores for providing outstanding customer service. Ensured adherence to Disney standards of operations in customer service and communications initiatives. Recipient of Top 15% Disney sales award for the 2nd quarter.

 

WELLS FARGO; 03/2007-09/2007 

 

Street Address, City, State Zip

Supervisor:  May Contact C Name, Title, Phone

Hours:  40 Per Week

Salary Per Year:

Home Mortgage Consultant

Build mortgage loan business by selling mortgage and home equity products catered to individual customers, following through to closing. Conduct educational sessions with first-time homebuyers on processes for Down Payment Assistant Programs for their county of residence. Develop new sales ideas for a target audience of realtors and builders to help them launch their businesses. Perform training sessions to instruct realtors on various products and programs. Oversee recruiting initiatives to maintain a realtor base for referral sources.   

 

PINNACLE FINANCIAL; 06/2006-03/2007

 

Street Address, City, State Zip

Supervisor:  May Contact C Name, Title, Phone

Hours:  40 Per Week

Salary Per Year:

Loan Officer

Proactively sell mortgages and home equity products in a call center environment to increase business development for the company. Perform market research to identify potential customers and prospect residential mortgages for purchases or refinance. Recruit and maintain a large realtor base to provide referrals. Trained and updated realtors on industry products and programs.

 

 

Yyyyyy x. yyyyyy                                                                                                       Job Posting: Title

Social Security Number:                                                                                                               page 3 of 4

 

 

JP MORGAN CHASE; 07/2002-06/2006 

 

Street Address, City, State Zip

Supervisor:  May Contact C Name, Title, Phone

Hours:  40 Per Week

Salary Per Year:

Senior Loan Processor-Call Center & Retail/Loan Officer Assistant

Developed a pipeline consisting of 150 loan closings monthly with an average of 50% a month for processing retail loans. Achieved recognition as #3 company-wide for closing or funding loans in 2003. Acquired excellent customer satisfaction scores by resolving outstanding issues and ensuring individualized service. Served as loan officer assistant to the #1 loan officer in Tampa.

 

MANHATTAN MORTGAGE CORPORATION; 01/2002-07/2002 

 

Street Address, City, State Zip

Supervisor:  May Contact C Name, Title, Phone

Hours:  40 Per Week

Salary Per Year:

Loan Processor

Collaborate directly with lenders, title agents, borrowers, appraisers, and builders to acquire loan closings. Perform market research to identify potential customers and prospect residential mortgages for purchases or refinance. Recruit and maintain a large realtor base to provide referrals. Trained and updated realtors on industry products and programs.

 

SABRE, INC; 08/1995-12/2001

 

Street Address, City, State Zip

Supervisor:  May Contact C Name, Title, Phone

Hours:  40 Per Week

Salary Per Year:

Senior Business Specialist (Trainer)

Led development and implementation of training programs for office staff, owners, and CPAs on ADP software. Co-authored ADS new hire curriculum, taught ADS payroll application to a new hire class, served as consultant with systems management to improve employee productivity, and wrote customized documentation for site needs. Provided technical support on accounting software. Authored documentation and completed paperwork for any plan changes to ensure optimal quality assurance. Partnered with management of various departments to resolve any technical issues and provide software installs. Met with management to discuss training or software implementation concerns as needed.

 

NAME OF COMPANY; 1983-1985

 

Street Address, City, State Zip

Supervisor:  May Contact C Name, Title, Phone

Hours:  40 Per Week

Salary Per Year:

Administrative Director

Managed up to 24 employees to oversee all administrative functions including human resources, payroll, accounts receivable, accounting, and implementing a new computer system. **NOTE: You will want to list the companies you worked for during these years and provide all the information highlighted in yellow for a federal resume. A section of general titles and duties for a span of 12 years is not accepted in federal resume format.

 

 

Yyyyyy x. yyyyyy                                                                                                       Job Posting: Title

Social Security Number:                                                                                                               page 4 of 4

 

 

Technical Proficiencies

Siebel, Caylx, PACS, HP 3000, Ivault, Lotus Notes, Internet,  Sabre, ADS, TravelBase, Diversity Training, Accounting,  Advanced Cost Management, Excel, Word, PowerPoint, Windows 95/98, ME, and MS FrontPage.

 

 

Education

 

Broward Community College C City, State

Degree:

Major:

Graduated:

GPA:

Credit Hours Earned

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