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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
proficient it professional eager to contribute advanced technology, systems architecture, project management and business support expertise in a challenging information technology management assignment.
career profile
ø over 21 years of intensive it, technical support and administrative experience.
ø master of business administration in information assurance.
ø national security agency certification.
ø bachelor of science in electronic engineering and computer science.
ø knowledgeable in information security, business consulting and availability management, systems analysis, testing, quality assurance and application implementation in ibm mainframe environments.
ø effectively interact with diverse groups and professionals at all levels.
ø well-versed in customer support, presales and issue resolution.
ø strong abilities in software troubleshooting for clientele in government, energy, financial and telecommunications sectors.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player and contributor to organizational proficiency.
ø outstanding capacity to develop and implement advanced applications.
technology skills
ibm z10, z990, 2105, z/os, aix, xp, windows 2000, cobol ii, jcl, mfs, ims db/dc, db2, sdfii
professional experience
ibm 1989 - present
sales & distribution availability manager (2004 c present)
design and build computer network infrastructure and content for wal-mart stores, a critical account.
assess client infrastructural problems to resolve hardware and software problems.
delivered -37% outage avoidance savings.
virtually eliminated future unscheduled ipl s.
perform customer migrations to z-series every 18 months.
successfully identify opportunities for additional it services to enhance revenues.
manage vendor and specialist resources to achieve maximum effectiveness.
customize solutions to wal-mart, sam s club and wal-mart international business plans.
support mainframe sap implementation and disaster recovery efforts.
global services availability manager/consulting practice/it specialist (1997 c 2004)
promoted to oversee service delivery for exxon mobile, honeywell, texas instruments, bank of america and mbna.
served as .point-of-contact and customer advocate for business-wide cross-platform support.
coordinated hardware and software problem-solving between multiple groups.
deployed hardware and software updates and recommended maintenance strategies.
integrated ibm technology into customer strategies.
developed customer availability reports and improvement recommendations.
yyyyyy x. yyyyyy
page two
global services y2k igs/consulting practice/it specialist (1995 c 1997)
modified cobol code for residential billing systems and maintained existing code.
researched and corrected production, batch and online abends.
provided nationwide support for over 2.4mm customers.
programmer, westlake programming laboratory (1989 c 1995)
provided level 2 and 3 support for customer mainframe applications and systems software.
designed, tested and coded systems using cobol, ims db/dc and dl/1.
isolated problems for resolution, documented activities and reported enhancements.
directed national language support team integrating machine readable instruction.
education
university of dallas
master of business administration, information assurance
national security agency certificate
grambling state university
bachelor of science, electronic engineering & computer science
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