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Yyyyyy x. yyyyyy

E-mail:   abc@xyz.com
Country of Citizenship: United States

SSN: xxx-xx-xxxx

 

Vacancy Posting:

 

 

Core Competencies

 

Business Administration, Administrative Support, Clerical/General Office Assistance, Customer Service, Interpersonal Relations, Document Production/Management, Word Processing, Data Entry, Records/Files Maintenance, Confidential Materials Handling, Computer Operations, Project Management, Workflow Planning/Management, Multitasking, Organization, Military Experience, Leadership Training

 

Work Experience


October 2008-Present
Driscoll Children's Hospital, Rio Grande Valley-McAllen, TX

Volunteer Services

Salary: N/A-Volunteer

Hours per Week: 4

Supervisor Name: Burma Barnett; Phonexxx-xxx-xxxx; Permission to Contact: Yes

Apply dynamic communication and interpersonal relation skills toward greeting and assisting patients/family members as well as managing inbound phone calls, with consistent focus on quality service.  Proficiently manage hospital s snack area operations.

June 2005-January 2006
Sams Club C Lawton, OK

Customer Service Representative

Salary: $8.20/hour

Hours per Week: 25-35

Supervisor Name: Michelle Emig; Phonexxx-xxx-xxxx; Permission to Contact: Yes

Delivered world-class customer service in directly interfacing with customers while responding to inquiries, processing returns and exchanges and answering/directing incoming phone calls.  Played solid role in driving revenue growth by proactively soliciting new and renewal membership business.

 

November 2004-March 2005
Army and Air Force Exchange Services-Mannheim, Germany

Sales Associate

Salary: $8.40/hour

Hours per Week: 35-40

Supervisor Name: Susan Calderon; Phone: 01149621730114; Permission to Contact: Yes

Efficiently processed special orders per customer request and maintained and provided comprehensive product information in support of store sales.  Demonstrated solid administrative skills in responding to incoming calls, creating/processing MS Word documents, managing paperwork, and performing general clerical/office functions.

 


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Della Navarro                                                                                                                 Page 2 of 2

 

January 1997-March 2003
United States Army-Varied Locations

Administration Specialist

Salary: $21.5K/annual

Hours per Week: 40

Supervisor Name: SFC Luis Chaffino; Phone: Unknown; Permission to Contact: Yes

Offered quality administrative/executive support crucial to optimal operational performance. Efficiently processed military official/foreign dignitary memorandums via MS Word, faxed critical documents and managed inbound phone system.  Relied upon to manage 200+ pieces of time-sensitive, confidential and Top Secret documents at 100% accuracy, with no loss.

Boosted productivity of operations by resourcefully creating and maintaining an efficient working file system for 10-member office. Collaborated in strategically scheduling senior staff travel arrangements.

 

Education 

 

American Intercontinental University Online
Hoffman Estates, Illinois US
Degree: Bachelor

Major: Criminal Justice

Earned Date:
GPA: 3.2

Credit Hours Earned: 135
 
American Intercontinental University Online
Hoffman Estates, Illinois US
Degree: Associates

Major: Business Administration
GPA: 3.4
Credit Hours Earned: 130

 

Cameron University
Lawton, Oklahoma US

Degree: NO

Major: General Education

Dates: 10/1997-8/2001
GPA: 3.4

Credit Hours Earned: 12 semester hours


Cony High School
Augusta, Maine US
Degree: Diploma

Earned: 09/1991-06/1995
GPA: 2.9 

 

Specialized Training

 

F5 TATS Postal Course, Department of the Army, 5-week Program; 11/04/1998-12/14/1998
71L Administrative Specialist Course, Military Occupational Specialty (MOS); 03/24/1997-05/05/1997

Technical Skills

 

MS Word, Excel and PowerPoint

 

 

Yyyyyy x. yyyyyy

E-mail:   abc@xyz.com
Country of Citizenship: United States

SSN: xxx-xx-xxxx

 

 

Date

 

 

 

Hiring Agency

Hiring Department

 

RE Vacancy Posting#:

 

I am extremely interested in being considered for the above-referenced posting, and am submitting my resume for review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include solid experience in Administrative Operations and Customer Service, including 6 years of military background with the United States Army as an Administrative Specialist.  I am well-versed in broad-scope office/business operations and excel in planning, prioritizing and managing workflow to optimize productivity and efficiency while maintaining high quality standards.  I have been entrusted with handling volumes of confidential/Top Secret documents, efficiently manage high-volume phones and excel in providing superior phone and onsite customer service.

 

To complement this background, I offer a Bachelor Degree in Criminal Justice as well as an Associate Degree in Business Administration.  I ve also completed extensive leadership and administrative training through the military.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Della Navarro

 

 

 

 

 

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